Reporting directly to the Operations Manager, the Tim Hortons Multi Unit Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction overseeing multiple locations and supporting each Restaurant Manager at each location.
Operational Management
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Reviews restaurant orders and pars daily for production and ordering
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Performs daily walk-thrus at each location to ensure proper building maintenance, cleanliness and security, as well as consistent execution of excellence in operational standards all day parts
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Accountable for production of Always Fresh standards and waste levels
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Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to operational standards
Financial Management
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Using restaurant specific information, plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant
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Conducts a review of food, paper, labour costs after each P and L period in each location
People Management
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Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
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Performs interviews, reference checks and all other duties to hire the best candidates and maintain adequate staffing levels
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Supports staff retention initiatives and works with Restaurant Management to provide ongoing team development and succession planning
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Sets goals and objectives for each restaurant in conjunction with each Restaurant Management team
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Has excellent communication skills; ensures ongoing day-to-day communication with all management and supervisory staff
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Responsible for restaurant compliance with all applicable legislation
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Ensures high standards of guest experience are maintained – handles any critical incidents, insurance issues, guest complaints that are more severe in nature and beyond the scope of the Restaurant Manager’s authority
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Implements, and instills in their teams, company policies, procedures, ethics
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Reviews restaurant metrics weekly and provides direction on performance and targets for growth
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Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
