Job Overview
We are looking for enthusiastic, fun, and motivated people to join our diverse team as a Visitor Services Clerk! Do you like to make people smile? Do you like interacting with people from all walks of life? Would you like to create memorable experiences for people? If your answer is yes to all of those, then we just might be the perfect fit for each other! Maybe you're a student looking for some fun, rewarding work during your studies? Maybe you're just looking for some extra work to keep yourself busy? Well we might be the perfect place for you!
The mission of the Saskatchewan Science Centre is to ignite scientific curiosity and innovation in Saskatchewan communities through interactive, dynamic, and engaging opportunities. For Visitor Services, we play a crucial role in that mission by providing outstanding services to all of our visitors in order to help create memorable lasting experiences for everyone.
The Visitor Services Clerk is the first point of contact with our visitors at the Saskatchewan Science Centre and Kramer IMAX Theatre, whether in person or over the phone. As the face of our company, Visitor Services Clerks present themselves in a consistent and professional manner, always striving for the best level of customer service and taking pride in helping customers navigate their questions and concerns. They may be asked to work in a variety of locations throughout our building such as at the IMAX Concession, Front Desk, Atom + Geek, in addition to working special events.
What makes a great Visitor Services Clerk? A big, welcoming smile and a fun-loving personality. We'll teach you all about our computer system, how to make the best movie theatre popcorn, and everything you need to know about how to create incredible customer service using our very own S.C.I.E.N.C.E. customer service principles. Visitor Services Clerks need to be enthusiastic and highly personable, willing to actively engage with our visitors and interact with them in a welcoming and friendly way.
The candidate must possess excellent customer service skills, clear and confident communication skills, and an outstanding work ethic.
Responsibilities
Visitor Services Clerks will perform a wide range of duties, including, but not limited to:
- Selling admission to the Saskatchewan Science Centre and Kramer IMAX Theatre; working in our Concession to make, prepare and sell various food items; ushering our visitors into the theatre and ensuring admission is valid; performing our famous IMAX speech, and much more.
- Providing incredibly friendly, helpful, and knowledgeable guest services for our visitors both in person and over-the-phone.
- Assist in the setup of any internal or external special events including the moving and setting up of tables, chairs, linens, etc. as determined by the requirements of the special event as well as providing additional guest services during the event.
- Provide general retail assistance and sales knowledge in the Atom + Geek Science Shop. Visitor Services Clerks can be expected to assist the Retail Supervisor in stocking shelves, facing merchandise, labelling, and store cleanliness among other duties that may be designated.
- Responsible for maintaining the cleanliness of locations such as Front Desk, Concession, the Kramer IMAX Theatre auditorium, lobbies, etc., while also assisting the Science Centre Maintenance team on ensuring public washrooms and facilities are cleaned, stocked, and ready for use.
- Visitor Services Clerks may be asked to carry out other tasks and duties as assigned within the provision of Visitor Services in order to provide the best possible experience for our visitors.
Qualifications
- Strong interpersonal skills with a positive, welcoming, and inclusive attitude towards co-workers and visitors.
- Outstanding customer service skill set.
- Strong verbal and written communication skills.
- Proficiency in Windows OS and basic computer programs.
- Ability to logically analyze situations and provide responsible, accurate responses.
- Ability to work calmly and comfortably in a fast-paced, public work environment.
- Clean and up-to-date criminal record check.
- Be able to lift and carry up to 45 pounds.
- Be able to work on your feet for an extended period of time.
- Previous customer service experience in a fast paced, intense work environment is strongly beneficial.
- Previous experience in hospitality is beneficial.
- Food Safety Course Level 1 and First Aid / CPR training are also beneficial.
Start Date: ASAP
Hours of Work: This is a part-time position and falls under the salary grid level 1. This is an in-scope position with the UFCW Local #1400. The position requires evening and weekend work. The Saskatchewan Science Centre is will be open 7 days a week, and for extended hours.
If you’re interested in this position, please send your resume and cover letter as soon as possible to [email protected].
Job Type: Part-time
Pay: From $15.60 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
