Job Overview
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional service through various communication channels. The ideal candidate will possess strong communication skills, be fluent in English, and have experience in data entry, sales. This position offers an opportunity to develop your customer service expertise while contributing to a positive customer experience and supporting company growth.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information regarding products, services, and policies
- Assist customers with order processing, account management, and issue resolution
- Perform data entry to update customer records accurately in the system
- Review of RFQs and specifications
- Prepare quotations
- Coordinate production schedules
- Manage and supervise export documentation and logistics
- Collaborate with team members to ensure consistent and high-quality service delivery
- Analyze customer feedback and interactions to identify areas for improvement
- Provide shipping support
Experience
- Proven experience in customer service preferred
- Strong data entry skills with attention to detail
- Excellent communication skills, including phone etiquette and active listening
- Analysis skills to interpret customer data and feedback effectively
- Knowledge of QuickBooks Enterprise is a plus
- An understanding of powder metallurgy terminology a definite asset
This role is ideal for individuals who are passionate about helping others, possess strong interpersonal skills, and thrive in a fast-paced environment.
Pay: $42,500.00-$70,000.00 per year
Benefits:
- Casual dress
- Extended health care
- On-site parking
Work Location: In person
