Position Summary
Fuji Spray is a trusted, award-winning global leader in the design and manufacture of innovative paint spray systems for woodworking, collision repair, sunless tanning, and other industries. Based in Toronto for 40 years, Fuji Spray’s products are relied upon by professionals and serious do-it-yourselfers worldwide. Known for exceptional quality and personalized customer support, Fuji Spray has earned countless five-star reviews that set us apart in the industry.
We are seeking a technically-inclined, enthusiastic team player ready to be a customer-facing product expert. Reporting to the Customer Service Manager, the Customer Service Representative is both a skilled problem solver and a trusted advisor, responsible for delivering exceptional service while becoming a subject matter expert on Fuji Spray products. Your mission: ensure every Fuji Spray customer has a five-star “wow” experience.
What you will do:
· Deliver a world-class customer experience by listening, diagnosing, and solving customer challenges with expertise and empathy.
· Provide technical support (via phone, video, email, and chat) on spray systems and applications, troubleshooting finish quality, performance, or usage issues.
· Guide end users through proper setup, best practices, and general use of Fuji Spray products.
· Communicate with professionalism, patience, and clarity to customers of all experience levels.
· Create and maintain documentation of common issues, building a knowledge base to enhance future support.
· Collaborate with internal teams to escalate complex issues and share customer insights that elevate product development.
· Recommend key products or upgrades when appropriate to enhance customer outcomes.
· Execute on order processing, shipping quotes, tracking, and coordination with production and warehouse.
· Build strong, long-term customer relationships, following up to ensure satisfaction and loyalty.
· Assist with additional duties as needed, contributing to the success of the broader team.
What we’re looking for:
· 2+ years of customer service experience, ideally in manufacturing, technical support, or related fields.
· Technical aptitude and analytical mindset, with a strong desire to understand Fuji Spray’s full product line.
· Experience with spray systems, paint applications, or woodworking/automotive industries is an asset (not required).
· Ability to quickly grasp product knowledge and interpret technical manuals.
· Strong problem-solving skills with a genuine desire to take ownership of customer satisfaction.
· Excellent English communication skills (verbal and written); French is an asset.
· Patient, clear communicator able to explain technical concepts to a wide range of users.
· Highly organized with attention to detail, urgency, and accuracy.
· Time management skills are a requirement in this fast-paced role.
· Positive energy, resilience, and willingness to learn, grow, and improve.
· Proficient with MS Office (Excel, Word, Outlook)
· Experience with Freshworks, Amazon Seller Central and Quickbooks considered an asset
· Ability to work both independently and collaboratively within a team environment.
· Self-starter who takes initiative and consistently goes above and beyond.
Why join us?
· Fuji Spray is proud to be a company where craftsmanship, innovation, and customer care come together. We believe in supporting our employees’ growth—whether advancing into product specialization, technical training, or leadership roles. Fuji Spray is an equal opportunity employer, committed to diversity, inclusion, and creating a supportive workplace for all.
Our organization welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
This posting is to fill one open position on our Customer Service Team at our Head Office. AI is not used at any time during the recruitment and selection process.
Application question(s):
- Do you have experience in the manufacturing industry?
- Do you have experience providing technical support?
- Do you have experience in the automotive sector?
- Do you have experience with Amazon Seller Central?
- Do you have experience with Freshworks?
Work Location: In person
