Job Description
Our music studio, located in Richmond Hill, Ontario is looking for an outgoing, detail-oriented and organized person to help coordinate day-to-day studio activities including front-desk customer support, student enrolment, program support, payment processing, and social media management. The ideal candidate will possess excellent computer skills, proficiency in Microsoft Office and Google Workspace, and experience with data entry, clerical tasks, social media and customer service.
Who you are: Your enthusiasm is infectious. You relate well to young children and parents alike. You find solutions to problems. You go the extra mile to exceed customer’s expectations. You get things done the right way. You represent our company with passion and pride. You are a team player. You have fun and you make work fun for those working around you.
Key Responsibilities
- Customer Support – Manage studio’s inbox and phone line and respond in a timely and professional manner for all client inquiries. Welcome students and parents as they come in for the classes and address/redirect any questions the clients may have.
- Data Entry and Filing - Perform data entry and maintain accurate records using a variety of systems including Microsoft Office and Google Workspace applications. Assist with filing, document proofreading, and organizing administrative files to ensure easy retrieval.
- Billing and Payment Processing - Follow up on overdue accounts, process payments/refunds for tuition, recital fees, exam fees, books, etc. in the Helcim system based on different plans and retail in the WellnessLiving system.
- Registration System – Responsible for student enrolment, program management, scheduling, ad-hoc reporting, etc. using the WellnessLiving system.
- Communication - Act as a main liaison to communicate student updates, timelines, schedule changes, etc. to maintain smooth office functions for both teachers and clients.
- Room Setup - Ensure studio rooms are set up and ready prior to the start of lessons (e.g. turning on computer and Zoom application, ensuring there are benches/chairs/stools at each keyboard, etc.).
- Sales and Marketing – Advertise and promote studio programs by responding to new inquiries, registering prospects for trial lessons and conducting followups with existing prospects.
- Monthly Newsletter - Plan, design, source and update content (events, photos, descriptions, dates, etc.) and publish/distribute the newsletter to all clients.
- Social Media Management - Support social media strategy and goals (e.g. brand awareness, event promotion, lead generation, etc.), create and curate content (e.g. community events, educational tips, customer stories, etc.), manage and engage community, develop advertisements and campaigns, and track performance using analytics (e.g. engagement, conversions).
Qualifications
- High attention to detail, reliability in follow-through, and the ability to manage multiple tasks in a busy environment.
- Exceptional customer service and communication skills with ability to interact professionally and courteously with clients in person, on the phone and through email.
- Strong computer skills with proficiency in Microsoft Office Suite / Google Workspace and willingness to learn scheduling or student management systems.
- Experience with data entry, filing systems, proofreading, and document management.
- Tech savvyness and customer experience focus to support social media and marketing efforts.
- Sound judgment, tact, diplomacy, integrity, and confidentiality.
- Ability to work independently and have no problem asking questions when clarification is needed.
Pay: From $17.60 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
Work Location: In person
