Welcome Every Guest. Elevate the Experience.
Join Elmwood Spa, one of Toronto’s premier wellness destinations, where exceptional hospitality and personalized guest care are at the heart of every experience.
As a Hostess, you’ll create a warm and welcoming atmosphere by greeting guests, assisting with their needs, and ensuring every visit is seamless from arrival to departure. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, this role is for you.
Duties and Responsibilities:
· In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.
· Check and record all answering machine messages and on-line reservations.
· Confirm reservations as required.
· Answer the telephone promptly and courteously
· Co-ordinate information to receive and record reservations and assign tables.
· Confirm group reservations and assign sections to wait staff.
· Keep menus clean and in order. Arrange menus by service. Report where supply requires replenishing due to damage/wear.
· Keep the front area clean, organized, and attractive.
· Organize a well-stocked retail area and re-stock as necessary.
· Assist in servicing including re-setting tables when busy, bussing or replenishing the buffet.
· Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).
· Prepare daily sales report & guest count sheets. Cash-out waiters in accordance with standard procedures.
· Maintain a neat and organized coat-check assisting guests by hanging and retrieving their coats.
· Report any concerns from guests and/or staff to the Duty Manager.
· Bring forward cost effective and sales generating ideas and suggestions.
· Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.
· Always maintain a professional attitude and manner during your shift with the customer’s total satisfaction always your first priority.
· Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.
· Attend and participate at Staff Meetings.
· Discuss all confidential matters only with authorized personnel
· Contribute to a discrimination free work environment
· Assist with other duties as reasonably assigned from time to time.
Skills/Qualifications:
· Previous customer service experience required.
· Previous hosting experience preferred.
· Smart Serve certificate must be acquired if not already possessed.
· Ability to learn and operate Point of Sale effectively using company practices.
Pay: $17.20-$18.20 per hour
Work Location: In person
