Overview:
Job Summary
To plan and manage all operational activities associated with cargo service handling in line with our procedures, policies, and brand values.
Job Responsibilities
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Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer expectations, operational objectives, and collective agreement requirements.
- Lead, coach, and support unionized teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals while fostering a positive labour relations environment.
- Manage daily workforce planning, staffing assignments, and resource allocation in accordance with operational needs and collective agreement provisions.
- Maintain effective relationships with union representatives and employees by promoting open communication, trust, and constructive labour relations.
- Ensure compliance with company policies, collective agreements, safety regulations, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
- Oversee workplace health and safety programs, incident reporting, investigations, modified work/return-to-work programs, and corrective actions.
- Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
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Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
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Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
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Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
- Maintain accurate operational, training, and compliance records.
- Address customer concerns and operational challenges.
- Promote a culture of accountability, safety, respect, continuous improvement, and employee development through effective leadership and coaching.
- Build and maintain strong relationships with internal stakeholders, customers, airport authorities, union partners, and business partners.
Qualifications and Competencies
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Minimum of 5 years experience within the industry
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Excellent communication skills in English
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Eligible to work in Canada
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Previous experience in a unionized environment and dealing with a union.
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Strong customer focus with a commitment to operational quality, continuous improvement
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knowledge of general office operations, and business support functions.
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Must be available to work a flexible schedule, as required to support operational needs.
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Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
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Strong analytical and problem-solving skills to drive continuous improvement
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Ability to work in inclement weather
What we offer
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Competitive pay and bonus structure
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Paid training
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Group benefits (Insurance, RRSPs, etc.)
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Free parking
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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