About Lexful
Build the Future of KnowledgeOps.
At Lexful, we aren’t just building a tool; we are redefining how the Managed Service Provider (MSP) industry operates. For decades, IT documentation has been static, fragmented, and manual—becoming an operational risk rather than an asset. We are changing that.
As the creators of the industry’s first AI-native IT documentation platform, Lexful turns "stale" data into real-time contextual intelligence. Our mission is to move MSPs away from legacy storage and toward a modern "KnowledgeOps" ecosystem. Through our intelligent assistant, "Ask Lex," we empower thousands of technicians to stop hunting for information and start solving complex problems instantly.
Joining Lexful means joining a team of industry veterans and innovators backed by Top Down Ventures. We are a security-first, product-led company dedicated to eliminating "tribal knowledge" and building the autonomous infrastructure of the future. If you are passionate about AI, automation, and making a massive impact on a global industry, you’ll find a home here.
About the Role.
The Senior Product Manager (PM) at Lexful collaborates closely with leadership to shape and execute the product roadmap, partnering with Engineering and GTM teams to deliver high-impact features. Reporting to the CEO, the Sr. PM translates customer needs into actionable product plans. The Sr. PM ensures discovery practices validate market needs, and drives execution in close collaboration with Engineering, and GTM teams. This role emphasizes partner-centric thinking, accountability for outcomes, and leadership in advancing Lexful’s product performance.
You will be the first PM on the team and will have the opportunity to help shape our product practices and operating rhythms to ship high-value features at an innovative pace.
Responsibilities.
Strategic Contribution & Execution
- Contribute to product strategy in close partnership with leadership, helping shape roadmap direction and prioritization.
- Partner with leadership to manage the product portfolio, including backlog prioritization and release planning.
- Own tracking of product performance, including usage and adoption metrics, and surface insights to stakeholders to inform decisions.
- Collaborate cross-functionally with Sales, Success, Marketing, and Support to ensure alignment on priorities.
- Translate customer and partner needs into clear, actionable product requirements.
- Monitor product usage trends and proactively recommend improvements to inform product decisions.
Product Discovery & Planning
- Leads discovery, including partner interviews, ensuring problem and solution validation.
- Contributes to maintaining a product roadmap with near-term detail and alignment to long-term vision.
- Balances partner needs with technical feasibility when scoping features.
- Incorporates stakeholder vision while ensuring business impact and market needs.
- Clearly defines the impact of releases through financial and product usage KPIs.
- Documents product requirements, user stories, and acceptance criteria.
- Leverages modern tools, including AI, to support documentation, prototyping, and idea validation.
- Collaborates closely with Engineering to create intuitive and partner-centric experiences.
- Collaborates with Engineering to scope and deliver features effectively.
- Ensures decisions are data-driven, informed by usage, market analysis, and feedback.
Cross-Functional Collaboration
- Collaborates with Sales, Success, Marketing, Support to deliver cohesive outcomes.
- Partners with Product Marketing on positioning, messaging, and enablement.
- Provides visibility into product progress and release plans through stakeholder updates.
- Identifies and communicates dependencies that may impact delivery.
Partner & Market Insight
- Engages with partners and prospects to understand needs and opportunities.
- Develops understanding of target personas, partner workflows, and pain points.
- Tracks competitor offerings and market trends to inform product decisions.
- Shares findings with the broader team to support alignment and strategy.
Qualifications.
- SaaS product management experience required (IT/MSP sector is an asset).
- Experience contributing to product roadmaps and delivering features.
- Strong research and analytical skills.
- Ability to write clear product documentation and user stories.
- You enjoy being challenged and taking ownership of projects to see them through.
- You are a true self-starter. You thrive on being productive with little external motivation and feel a sense of urgency.
- You enjoy collaborating with a small team but also appreciate autonomy and getting things done with very little hand-holding.
- Comfortable leveraging AI tools to work more efficiently, with a curious and practical mindset toward adopting new technology as it evolves.
What We Offer.
- Top of the line benefits package including 100% employer paid extended health and dental for you and your family.
- A fully remote, flexible work environment with autonomy and ownership.
- A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup.
- The opportunity to work on cutting-edge technology with a strong product-market fit.
- The chance to shape the company's product vision and culture.
- A team that values collaboration, innovation, and continuous learning.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role.
We thank you for your interest, and only successful applicants will be contacted. Please no Recruiters or phone calls.
