Position Summary
The Panorama Hills Residents Association (PHRA) is looking for an enthusiastic, customer-focused individual to join our dynamic team as the Evening and Weekend Supervisor. This key role is essential to the smooth operation of the Panorama Hills Community Centre. As the first point of contact for members visiting the facility and park during evenings and weekends, you will oversee the PHRA Customer Service Representatives and ensure a welcoming and efficient experience for all. This position is from Wednesday to Sunday from 2:00 pm to 10:00 pm.
Responsibilities
- Deliver exceptional customer service to all members and guests.
- Foster meaningful relationships with PHRA residents and staff
- Supervise and lead a team.
- Manage and administer the membership management system.
- Perform all tasks of for the facility operations.
- Respond effectively and efficiently to customer inquiries via phone, email, and in-person.
- Provide detailed information about the community and its operations to members.
- Enforce all PHRA rules and regulations confidently.
- Providing tours of the facility and amenities
- Help with all facility operations including: rental services, event and program services, cleaning duties.
- Actively promote the benefits of PHRA membership.
- Engage in all PHRA-provided training.
- Perform other administrative or facility duties as assigned.
- Qualifications
- Leadership Skills: Inspire and motivate team members, set clear goals, and lead by example.· A Police Security Check – Vulnerable Sector valid within the last 6 months
- Communication Skills: Convey information clearly and listen actively, both verbally and in writing.
- Problem-Solving Abilities: Identify issues, analyze situations, and implement effective solutions.
- Interpersonal Skills: Build positive relationships, manage conflicts, and foster a collaborative team environment.
- Organizational Skills: Manage time, resources, and tasks efficiently.
- Decision-Making Skills: Make informed decisions confidently and take responsibility for outcomes.
- Adaptability: Adjust to changing circumstances and handle unexpected challenges.
- Technical Knowledge: Intermediate MS Office user and computer knowledge.
- Integrity: Commit to ethical behavior and maintain trustworthiness.
- Current Standard First Aid and CPR/AED certification
Hours: Our facility is open 365 days per year including all holidays. As the name of the position implies, the hours of work will be in the evenings and all weekends. There is flexibility on the 2 days off during the week. There will be the need to work some holidays and late-night shifts on Friday and Saturday evenings.
Rate: Annual salary, Annual Performance Plan, Company paid Benefit package, RRSP/TFSA matching program, cellular phone allowance
If you think you have what it takes to be an energetic, outgoing Evening and Weekend Supervisor at the Panorama Hills Community Centre, please send us a cover letter and resume.. Applications can be emailed to [email protected].
We thank all applicants, only those selected for an interview will be contacted.
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
