QUALIFICATIONS:
Definition: The qualifications section for this job was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.
Education:
- Grade 12 plus completion of a 2 year post-secondary diploma in office administration and/or business administration.
Experience:
- Two years general experience plus one year related experience working with student financial assistance programs or customer service experience in a fast-paced complex setting.
- General knowledge of Awards programs, including familiarity with application processes for bursaries, entrance awards, scholarships, and awards programs.
Software/Computer Application(s) and Expertise:
- Proficiency using MS Office with experience using Excel spreadsheets.
- Experience using enterprise systems such as Banner and/or Ministry financial aid systems.
- Ability to navigate the internet and use email efficiently.
- Excellent keyboarding skills with the ability to type accurately.
Communication/Interpersonal Skills:
- Ability to provide exemplary customer service and support to all internal and external clients.
- Excellent interpersonal skills.
- Ability to communicate effectively with students and individuals from diverse backgrounds and abilities.
- Ability to work effectively as part of a busy team.
- Ability to deal with conflict using diplomacy, tact and discretion.
- Ability to maintain confidentiality.
Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
- Ability to pay attention to details.
- Ability to work under pressure and prioritize tasks efficiently and simultaneously.
- Ability to remain organized.
- Ability to think critically to problem solve issues.
- Ability to compose correspondence with a high attention to detail.
Other Skills/Abilities:
- Excellent judgment and ability to respond to urgent and heightened situations.
