About Guardteck & Kandor Management
Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.
We live by five core values:
Community First – Servant heart, respectful, pride of place, mindful. Not selfish.
Above and Beyond – Finishing touch, go the extra step, give more. Not average.
Accountability – Ownership mindset, do what we say, keep our word. No excuses.
Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.
Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.
If these values resonate with you, keep reading.
Position Title: Account Manager
Department: Operations
Report to: Senior Director of Operations
Manage: Site Supervisors & Frontline Personnel Where Applicable (non-supervised sites)
Portfolio Focus:
- Client-facing, focused on relationship building, site management mentorship and contract success
- Customer Dialogue, Contract Deliverables, KPI Tracking, Site Team Mentorship, Financial Performance, Collections.
Key Responsibilities:
Client Relations & Account Management (40% of time spent)
- Maintain client relationships through regular check-ins, site visits, and meetings
- Ensure contract deliverables are consistently met or exceeded (e.g., staffing levels, patrol frequency, reporting standards)
- Track and report on KPIs as outlined in client agreements (e.g., incident response times, staffing compliance, audit scores)
- Handle client escalations and concerns, ensuring timely resolution and documentation
- Facilitate quarterly or annual business reviews with clients
Site Management Support (30% of time spent)
- Support and mentor site supervisors and team leads to ensure strong leadership at the site level
- Conduct regular site visits to evaluate performance, morale, and compliance
- Coordinate performance evaluations and feedback sessions for site-level staff
- Assist with recruitment and staffing strategy to ensure coverage and retention
- Ensure post orders are understood and followed by all site personnel
Financial & Administrative Oversight (30% of time spent)
- Monitor and manage site budgets, ensuring alignment with financial targets
- Complete and submit CRFs (Client Request Forms) for scope or service changes
- Prepare Contract one-pagers
- Track billing issues and discrepancies, working with finance to resolve
- Follow up on collections for overdue invoices or disputed charges
Ad Hoc Responsibilities:
- Participate in regular operations meetings.
- Participate in various committees when assigned.
- Other duties as reasonably assigned.
Knowledge, Skills, Experience and Education:
- Ability to work independently and as a team player.
- Honesty, discipline, and commitment.
- Excellent written and verbal communication skills.
- Outstanding problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships.
- Able to always maintain confidentiality and discretion.
- Proven people influencing and leadership ability.
- Valid class 5 Operator's License with no restrictions.
- Experience working within tight deadlines with multiple priorities.
- Experience working in a high-growth or entrepreneurial environment.
- Ability to flex emotional intelligence to create buy-in.
- Continuously pursuing a self-directed learning philosophy, always staying on the cutting edge of best practices.
- Adept at creating an engaging service environment.
- Brings a great sense of humour and enthusiasm.
- General office computer skills (Excel, Word, WinTeam, Zendesk, etc.).
- Business or Justice Studies Diploma or a combination of related experience and education considered an asset.
Why Join Guardteck?
Growth Potential
We're growing rapidly and invest in people who prove themselves.
Learn and Develop
You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.
Supportive Team Culture
You'll work in a collaborative team that genuinely supports each other.
Purpose-Driven Work
Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.
Recognition & Appreciation
We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
