Overview
BjornBar Bakery is looking for a dedicated and enthusiastic Customer Service Representative to join our team. As the first point of contact for our customers, you’ll provide exceptional service in a lively and fast-paced environment. Your primary responsibility will be to assist customers with their inquiries, ensure they have a positive experience, and maintain food safety standards. A background in the food industry is preferred, as you’ll be interacting with customers regarding our delicious menu of pastries, sandwiches, specialty barista drinks, alcohol drinks, and more! Barista/bartender experience is required to excel in this role.
Duties
- Greet customers warmly and assist with orders, answering any questions they may have.
- Provide detailed information about menu items, including ingredients, preparation methods, and daily specials.
- Accurately handle cash transactions using POS systems, ensuring smooth checkout.
- Ensure compliance with food safety regulations in all aspects of customer service.
- Assist with food preparation and service during peak hours, maintaining cleanliness and organization.
- Address customer concerns or complaints in a professional and timely manner, striving for a positive resolution.
- Stay updated on current promotions, seasonal specials, and any menu changes to inform customers.
- Collaborate with team members to ensure smooth operations, especially during busy times.
- Prepare and serve specialty barista drinks, and alcoholic drinks, ensuring high-quality beverages and customer satisfaction.
Skills
- Barista experience is required, with a passion for creating quality coffee and specialty drinks.
- Bartending experience is preferred.
- Strong customer service skills with the ability to engage positively with a diverse clientele.
- Experience in the food industry is a plus, including familiarity with food safety practices.
- Proficient in handling cash and operating POS systems efficiently.
- Excellent time management skills and the ability to juggle multiple tasks in a fast-paced environment.
- Knowledge of food preparation techniques and menu items is beneficial.
- A proactive, solutions-oriented approach to problem-solving and customer interactions.
Join us at BjornBar Bakery in delivering exceptional service and creating memorable experiences for our customers while being part of a fun and dynamic team! We look forward to having you as part of our growing family.
Job Types: Full-time, Part-time
Pay: From $17.85 per hour
Experience:
- Barista: 1 year (required)
Licence/Certification:
- Serving It Right (required)
- Food Safety Certification (required)
Location:
- North Vancouver, BC V7R 2N5 (preferred)
Work Location: In person
