We’re looking for a Customer Service & Operations Coordinator in Langley, BC.
Our client is a fast-growing, globally connected organisation within the mining and exploration equipment space. With a strong entrepreneurial foundation and a reputation for quality and service, they are expanding their North American presence and building a high-performing, collaborative team.
This is a hands-on, cross-functional role supporting customer interactions, sales coordination, logistics, and day-to-day operations. The Customer Service & Operations Coordinator will play a key role in delivering an excellent customer experience while helping to build and improve internal processes as the business scales.
Customer Service & Operations Coordinator responsibilities:
Customer Service & Sales Coordination
- Manage a high-volume shared inbox, responding to customer inquiries through phone, email, and other channels in a timely and professional manner.
- Prepare and manage customer quotations for both existing clients and prospects, ensuring clear communication and follow-up with the sales team.
- Support the full customer life cycle from initial inquiry through to delivery and post-sale follow-up.
- Guide customers through account setup processes, including credit applications, reviews, and limit management.
- Build and maintain strong customer relationships through responsive, solutions-focused communication.
- Address customer issues and complaints, providing effective resolutions and processing returns as required.
- Maintain accurate records of customer interactions and updates within CRM (HubSpot) systems.
Operations & Logistics
- Coordinate logistics activities including obtaining freight quotes for inbound and outbound shipments.
- Prepare orders for shipment, book carriers, and track deliveries.
- Receive and process inbound shipments into inventory, ensuring accuracy and proper documentation.
- Work closely with warehouse and sales teams to ensure efficient order fulfillment and delivery.
Administration
- Process credit card payments and support accounts receivable activities, including follow-up on outstanding payments.
- Maintain accurate and up-to-date records across CRM (HubSpot) and ERP systems.
- Identify gaps in existing processes and contribute to the development and improvement of workflows and procedures.
- Act as a key liaison between sales, operations, and customers to ensure seamless execution.
- Take ownership of new challenges, including researching solutions, sourcing products, and contributing to internal knowledge resources.
The successful candidate has:
- 3 to 6+ years in customer service, operations, logistics, or inside sales.
- Background in managing quotes, supporting sales teams, or coordinating orders end-to-end.
- Proven ability to thrive in a fast-paced, high-growth environment with evolving priorities.
- Familiarity with CRM and ERP systems such as HubSpot, SAP, Oracle, or similar.
- Experience working in a small or growing business, with the ability to adapt and contribute across functions.
- Strong problem-solving ability with a resourceful, solutions-oriented mindset.
- Excellent communication skills with the ability to build trust with customers and internal stakeholders.
- Highly organized with strong attention to detail and the ability to manage competing priorities.
- Adaptable and comfortable working in a fast-paced, evolving environment with shifting priorities.
- Demonstrates integrity, accountability, and consistent follow-through.
- Self-aware, open to feedback, and able to contribute constructively within a team.
- Collaborative team player who can also work independently and take initiative.
- Motivated by growth, with the ability to contribute across both day-to-day operations and longer-term initiatives.
Compensation and benefits:
- Salary range of $70,000 to $85,000, depending on experience.
- Candidates with additional experience and higher compensation expectations may also be considered.
- Comprehensive benefits package including health, dental, and vision coverage.
- Paid time off and profit-sharing opportunities.
- On-site parking.
- Career growth and internal advancement opportunities.
Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.
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