POSITION: Premium Hospitality Coordinator
DEPARTMENT: Premium Hospitality
REPORTS TO: Manager, Premium Service
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)
- Answer suites phone line in a courteous and professional manner
- Double-check all orders for accuracy; check all means of order placing to ensure all orders have been inputted
- Input all post-event restocks, handle saving and sending final bills
- Manage client requests, expectations and assist with any game day requirements related to these requests
- Prepare and execute daily suites reports including for food and beverage orders
- Prepare the Suite Notes for each event; assist in preparing all other paperwork for every game/event, including printing of signs and menus
- Follow up with suite/loge/lounge seat holders on post event related issues (i.e. lost and found, complaints or requests)
- Perform all clerical duties and provide administrative support for the department
- Special projects as assigned
- Work all Canucks game nights along with Concerts, and Special Events
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Minimum of 2 years of food and beverage experience, including experience with related office administrative procedures
- Fine dining experience is preferred but not essential
- Proactive, self-starter with the ability to stay one step ahead
- Professional temperament, including the ability to remain calm under difficult circumstances
- Solid team player with a strong customer service focus
- Superior organizational and administrative skills and a demonstrated attention to detail
- Excellent verbal and written communication skills, strong editing and proofing abilities, and the ability to deal effectively with individuals at all levels
- Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment
- Extensive computer knowledge, including MS Office
- Able to work flexible event-based hours that includes evenings and weekends
Vancouver, and its neighboring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled
