Job Description
Position: Night Audit/Guest Reception (GRA)
Duties and Responsibilities
- Deal with reconciliation of daily sales.
- Excel in accounting and variance in numbers.
- Comfortable working shifts 11:00p.m. to 7:00a.m.
- Looking to become an integral long term back office anchor for reporting sales.
- Check arrivals for arrival times; ensuring rooms are ready & co-ordinate with housekeeping as required
- Process guest arrivals and departures, including all necessary payments
- Organize and ensure amenities are dealt with on a daily basis
- Provide all guests with courteous, professional service during check-in, check-out, telephone inquiries, and all other contact with the guest.
- Provide all guests with a sense of security by following the hotel security policies.
- Able to listen and empathize with any guest who may come to voice a complaint and resolve the complaint, either on your own or, when warranted, by calling in the Manager.
- Be familiar with all facilities and services within the Hotel and offer general information to guests.
- Process reservations received by email for guests inquiring in absence of a Reservation Agent.
- Answer the switchboard and direct calls in a proficient, courteous manner.
- Ability to up sell Spa / Outlets / Marina / Activities/ Rooms
- Keep the front desk and back office clean and free of clutter and garbage.
- Other duties as requested
Specific Job Knowledge, Skills and Abilities
- Strong customer service background
- Ability to maintain professionalism under pressure
- Basic computer knowledge
- Minimum High School Diploma
- Preference given to those with direct Hotel Night Audit experience
- Preference given to candidates with Post Secondary education in the Hospitality field
- Knowledge of resort and surrounding area
- Positive attitude and willingness to learn in a team environment.
Job benefits:
- Subsidized staff meals
- Staff accommodation available at $10 per day
- Onsite Gym
Job Types: Full-time, Permanent
Pay: $21.00-$22.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
Ability to commute/relocate:
- Pender Island, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- Hotel Industry: 1 year (preferred)
Licence/Certification:
- Drivers Licence (preferred)
Work Location: In person
