Vancouver, British Columbia
Job Summary
A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters
Key Responsibilities
Key Technical Skills
Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta
Core Responsibilities
Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.
Service Cloud Core Skills
Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools
Integration Experience
API Development: Connecting external systems using REST and SOAP APIs.
Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
Real-Time Data: Using Platform Events and middleware to exchange live data securely.
Other Requirements
1.Salesforce Certified Platform Developer I or II is preferred.
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