Job Posting: Administrative Assistant (Insurance Specialist)
Position: Administrative Assistant
Status: Full-Time, Permanent
Compensation: $37.00 / hour
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Location: GTA/ Hybrid or On-site]
Industry: Insurance Brokerage
About the Role
We are seeking a highly organized, detail-oriented, and experienced Administrative Assistant to join our growing insurance team. This is a permanent, full-time role designed for an insurance professional who thrives in a fast-paced environment and possesses a deep understanding of industry protocols.
You will be the backbone of our daily operations, handling critical administrative tasks across Personal (Auto/Home) and Commercial lines, while ensuring seamless service for our clients.
Key Responsibilities
- System & File Management: Manage, update, and maintain precise client files, policy records, and renewals using Epic and Power Broker.
- Daily Transactions: Process policy changes, endorsements, and renewals for Auto, Home, and Commercial accounts.
- CSIO & Portal Management: Download, assign, and distribute daily CSIO eDocs and company portal notifications to the correct brokers.
- Abeyance Tracking: Manage diary/abeyance systems to ensure no client file or policy change is left outstanding.
- Client Support: Assist clients with general inquiries regarding their policies, direct them through proper insurance protocols, and take payments.
- Claims & OAB Support: Utilize foundational knowledge of Optional Accident Benefits (OAB) to assist clients with opening auto insurance claims and navigating initial documentation.
- Documentation: Prepare and issue insurance certificates, pink slips, binders, and billing invoices accurately.
Mandatory Requirements & Qualifications
- Experience: Minimum of two (2) years of mandatory, direct administrative experience working within an active insurance brokerage.
- Software Expertise: Direct, hands-on proficiency using Epic and Power Broker software systems is strictly required.
- Product Knowledge: In-depth knowledge of insurance protocols across Auto, Home, and Commercial lines of business.
- Accident Benefits: General, practical working knowledge of Optional Accident Benefits.
- Licensing (Asset): An active RIBO license (or provincial equivalent) is considered a strong asset, but is not mandatory.
- Skills: Exceptional organizational skills, high attention to detail, strong multitasking abilities under tight deadlines, and a professional phone manner.
What We Offer
- Competitive Pay: $37.00/hour (Paid bi-weekly).
- Health & Wellness: Comprehensive health, dental, and vision benefits package after 3 months.
- Time Off: 3 weeks of paid vacation plus paid personal/sick days.
- Career Growth: Support for professional development, including licensing and continuing education (CE) credits.
- Work Environment: A collaborative, modern office culture with potential hybrid work flexibility after successful onboarding.
Pay: $37.00-$42.00 per hour
Work Location: In person
