Airport Valet Supervisor (Overnight)
Passenger experience is at the heart of airport operations, and as an Airport Valet Supervisor with LAZ Parking, you play a critical role in creating a seamless, calm, and welcoming journey for every traveler.
Position Details
Job Title: Airport Valet Attendant Supervisor
Employment Type: Full time/ Sunday - Thursday 10pm-6:30am
Location: Edmonton International Airport
Compensation: $28 per hour
Why LAZ Parking?
LAZ Parking partners with airports to enhance the passenger journey from curb to gate and back again. We offer:
- Opportunities for career growth
- Benefits for full-time employees
- A service-driven culture focused on professionalism, safety, and passenger care
The Spirit of the Role
Airport travel can be fast-paced and stressful. As an Airport Valet Supervisor, your presence, communication, and efficiency help set the tone for a positive travel experience. You are often the first and last point of contact for passengers, making your professionalism, empathy, and attention to detail essential.
Key Responsibilities
- Deliver an elevated, guest-first experience to airport passengers and visitors
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Leads, motivates and coaches the valets in order to maximize productivity and satisfaction
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Follows all LAZ Parking practices and ensures all procedures are followed to maintain desired outcomes.
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Actively participates, coaches and leads associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively
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Conducts regular walk throughs of the lots. Notes any deficiencies and follows up as required
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Listens and responds to guests’ requests or concerns and taking action until completion
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Provide warm, professional greetings and farewells that ease travel stress
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Assist passengers with luggage and mobility needs as required
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Clearly communicate valet services, rates, and retrieval procedures
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Adhere to airport safety standards, traffic laws, and driving best practices
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Respond calmly and professionally to time-sensitive passenger needs
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Maintain a polished appearance that reflects airport hospitality standards
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Report safety concerns, incidents, or unusual activity promptly
Passenger Experience Focus
- Anticipate passenger needs and offer assistance proactively
- Communicate clearly, confidently, and compassionately in time-sensitive situations
- Help travelers feel welcome, cared for, and confident leaving their vehicle
- Represent both LAZ Parking and the airport with professionalism pride
- Contribute to a calm, organized curbside environment even during peak travel periods
Qualifications & Requirements
- Valid Class 5 Driver’s License (minimum 2 years driving experience)
- Clean driving record; ability to drive a manual transmission an asset
- Legally authorized to work in Canada
- Open availability including early mornings, evenings, weekends, and holidays
- Previous customer service or hospitality experience required
- Airport, valet, bell service, or luxury hospitality experience preferred
- Strong verbal communication skills and a calm, professional demeanor
- Ability to adapt quickly in a dynamic airport environment
Physical Requirements
- Ability to work outdoors in all weather conditions
- Ability to lift, push, or pull up to 22.5 kg (50 lbs)
- Ability to stand, walk, and run for extended periods during shifts
Ability to bend, stoop, squat, and lift repeatedly throughout the day
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Our Values
Integrity – We do the right thing, always.
Teamwork – We collaborate to deliver exceptional service.
Ownership – We take pride in our role in the passenger journey.
Equal Opportunity Employer
LAZ Parking is committed to diversity, inclusion, and equal opportunity employment. Reasonable accommodations will be made for qualified individuals with disabilities.
Pay Type: Hourly
LAZ is an equal opportunity employer. We respect diversity and do not discriminate on the basis of actual or perceived race, colour, creed, religion, place of origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, mental or physical disability, protected medical condition as defined by applicable provincial law, genetic information, source of income, family status, or any other characteristic protected by applicable federal or provincial laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to any protected characteristic in accordance with applicable federal and provincial laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.
