Dispatcher/ CCTV operator - Kingsway Mall
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Take incoming radio, phone and in-person calls, document details and escalate to proper resources
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Dispatch Security, Cleaning Services and Building Operators to calls as required
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Dispatch security services to critical facility issues, including medical, fire, and disturbances
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Provide detailed documentation of activity as called into the dispatch center into event logs
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Dispatching for emergency situations (EPS, EMS, EFD)
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Monitor CCTV and provide support to Security Agents responding to calls
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Oversee facility monitoring systems, and escalate when equipment signals an alarm
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Communicate and provide regular updates by email distribution groups for all events on the property
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Provide key access through key control system for employees and contractors
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Provide contractor sign in / sign out process; sign out equipment as needed to contractors
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Complete reports and provide information related to a site owned security equipment
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Contact tenants for critical property concerns related to their tenant space
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Obtain/file maintenance inspections and equipment audits from team members
Qualifications:
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Strong written and verbal communication
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Strong interpersonal skills for contractor and customer interactions
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Computer literacy with multiple computer software programs
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Ability to prioritize work tasks
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Able to display objectivity and sound judgement
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Willingness/Ability to learn and retain large amounts of information
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Possess crisis management skills and work under stressful conditions
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Above-average observation skills
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Ability to follow policy and procedure
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Dependable and professional in all job functions
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Prior experience in security dispatching is required
