Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
About the Role
This role supports process improvement work to transform the experience of SFU students, faculty and staff. Working as part of a strong project team, the Specialist supports the documentation and analysis of services, processes and systems that create unnecessary friction. The team works collaboratively across SFU to gather input, organize evidence, map current-state processes, identify barriers and interdependencies, and support more coordinated, sustainable and user-centred ways of working.
As part of the Transforming the SFU Experience initiative, the Specialist, Process Improvement supports service optimization work focused on understanding and improving how work flows across SFU. Working closely with the Senior Consultant, Process Re-engineering, the role supports current-state process mapping, documentation, data gathering, issue analysis, working sessions with faculty and staff, and preparation of clear materials to support recommendations and implementation planning.The Specialist will contribute to priority projects across academic and administrative areas by helping identify pain points, handoffs, duplication, manual work, system and data dependencies, service gaps and improvement opportunities. The role will help maintain consistent process documentation, organize findings, track actions and support evidence-informed decision materials that strengthen services and reduce administrative burden for students, faculty and staff.
You are curious, organized, analytical and comfortable working with complexity. You bring strong documentation, coordination and problem-solving skills, and can help teams make sense of how work currently happens and where it can be improved. You are comfortable mapping processes, gathering and organizing information, tracking issues and supporting clear follow-through. You communicate well, build trust, and can balance detail with the bigger picture. You are motivated by improving services, reducing unnecessary friction and supporting practical, sustainable change in a complex university environment.
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