Intake Worker
This is a Part-Time position starting as soon as possible.
Location & Hours
Work location: On-site at Distress Centre Calgary (999 8 St SW, Suite 500).
Hours: Part-Time, 15 hours per week, Monday to Wednesday from 1:00pm to 5:00pm, and Thursday from 1:00pm to 4:00pm , with occasional evenings or weekends as required.
What We Offer
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A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and making a meaningful community impact
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Access to Employee and Family Assistance Program (EFAP)
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Access to on-site gym (999 site) at no cost
Who We Are
For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.
We are committed to fostering a respectful, inclusive workplace where employees are valued, experience a sense of belonging, and are confident being their most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.
What to Expect
The Intake Worker reports to a Manager and coordinate counselling intakes, manages waitlists, and schedules appointments for individuals and families seeking counselling and crisis services. This role plays a key role in ensuring communities members with safe and timely access to appropriate support.
The Intake Worker will maintain an accurate and up-to-date counselling waitlist, connect with referred individuals to schedule services, and ensure timely follow-up and closure of referrals to support efficient access to counselling.
What You’ll Do
This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.
Client Intake & Assessment
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Conduct intake assessments and crisis screening.
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Identify client needs and connect them to appropriate services.
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Support client safety through risk assessment and referral planning.
Service Coordination
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Coordinate the counselling intake process from referral to appointment.
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Match clients with the right counselling services and providers.
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Manage waitlists and support timely access to care.
Documentation & Administration
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Maintain accurate client records, documentation, and data.
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Support reporting requirements and program effectiveness.
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Ensure confidentiality and data integrity.
Collaboration & Continuous Improvement
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Provide support and information to clients, staff, and volunteers.
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Participate in training, team meetings, and knowledge sharing.
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Contribute to service improvements that enhance the client experience.
What You Bring
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A diploma or degree in Social Work, Psychology, or related fields.
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1 to 3 years of experience in Human Services coordinating intakes, conducting crisis screenings, and supporting individuals experiencing mental health concerns or complex needs.
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Proven interpersonal and cultural competency skills to work effectively and respectfully with people from diverse backgrounds and lived experiences.
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Highly effective organizational and time management skills.
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Strong communication and interpersonal skills, with proven ability to work collaboratively within multidisciplinary teams.
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High emotional intelligence, with demonstrated critical thinking and problem-solving abilities.
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Proficiency with Microsoft Office Suite including, Word, Excel and Outlook.
Additional Employment Requirements
As a condition of employment, all successful candidates are required to complete and maintain a Police Information Check. For those in direct service user-facing roles, a Vulnerable Sector Search is also required.
How to Apply
Please submit your resume and cover letter through our ADP Career Centre.
Distress Centre is an inclusive workplace. If you are invited for an interview and require accommodation, please let us know. If you require accommodation during the application process, please call our main office and ask to speak to Human Resources.
We may also use AI-enabled tools to support aspects of the recruitment process. All hiring decisions are made by people and are guided by our commitment to fairness and inclusion.
We thank all applicants for their interest; only those selected for an interview will be contacted.
