Manager duties:
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Checking in with staff throughout the day
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Making staffing decisions on slower days
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Maintaining a positive and motivated team environment
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Delegating daily tasks effectively
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Organizing team sections and responsibilities
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Ensuring opening and closing duties are completed
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Reviewing the day’s reservations, tours, and the JPC Trail schedule
Merchandising & Presentation
- Ensuring all retail and wine stock is full and well-displayed
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Keeping pricing and signage accurate and up to date
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Maintaining a clean, well-organized tasting room
Event Support
- Assisting in the planning and execution of winery events
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Providing leadership support when management is occupied during events
Guest Experience & Bookings
- Coordinating tastings via Tock
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Maintaining knowledge of wines and brand storytelling
Administrative & Daily Operations
- Monitoring and responding to @hello emails
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Checking voicemails and following up accordingly
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Keeping an eye on the finer details:
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Polishing cloths and rags
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Dishwasher fluids
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Opening/closing checklists
We encourage our leaders to continue building their skills and taking initiative. As Supervisor, some key areas of development include:
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Leading confidently when management is off-site
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Assisting in staff onboarding and training
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Being a strong, visible presence in the tasting room
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Proactively identifying areas for improvement
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Gaining confidence in administrative communication (email and voicemail)
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Expanding backend knowledge:
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Inventory management
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Promotions and ordering
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Wine restocking for the tasting room
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Incident reporting
