The Service Appointment Coordinator would be the first voice customers hear. Scheduling appointments, coordinating with advisors and technicians, and making sure every visit runs smoothly. If you love staying organized in a fast-moving environment and take pride in delivering exceptional service, this role is built for you.
WHAT YOU'LL DO
-
✔ Schedule, confirm, and manage customer appointments
-
✔ Handle inbound calls, emails, and texts professionally
-
✔ Coordinate availability with advisors and technicians
-
✔ Maintain accurate records in the DMS system
-
✔ Conduct reminder and follow-up outreach calls
-
✔ Support service retention campaigns
-
✔ Communicate wait times and service expectations
-
Assist with administrative tasks and customer updates
WHAT WE'RE LOOKING FOR
-
Previous customer service or admin experience
-
Automotive dealership experience is a strong asset
-
Excellent communication and interpersonal skills
-
Strong multitasking and organizational abilities
-
Comfortable with scheduling software and CRM tools
-
Proficiency in Microsoft Office suite
-
Experience with Reynolds & Reynolds is a plus
-
Professional phone manner and attention to detail
Benefits and Perks:
Competitive pay
-
Health and Dental
-
Paid time off
-
Employee discounts
-
Career growth
If this is you go ahead and apply online.
