Job Title: High-Risk Supervisor
Company: Simple Solutions Care Inc. (SSC)
Location: Edmonton, AB (Northside)
Reports To: Senior SSC Management
Job Overview:
The High-Risk Supervisor is responsible for the oversight, administration, and management of high-risk programs at Simple Solutions Care Inc. This role requires strong leadership, administrative skills, crisis management expertise, and a commitment to improving the lives of high-risk clients. The High-Risk Supervisor ensures that the programs assigned to them operate run eHiciently and eHectively while maintaining compliance with SSC standards, policies, and regulatory requirement.
The High-Risk Supervisor plays a vital role in staH supervision, incident management, safety compliance, and licensing/accreditation adherence. This position works closely with other SSC Management members, providing direct staH guidance, case management support, and overall program oversight. Additionally, the High-Risk Supervisor facilitates team communication, documentation, and reporting to SSC senior management, ensuring that clients receive the necessary support to promote healing, resilience, and mental health stability.
Key Responsibilities:
1. Leadership & Supervision
- Lead and manage a team of employees, providing direction, support, and mentorship to ensure program success.
- Foster a collaborative and trauma-informed team environment that encourages open communication and professional growth.
- Set clear goals and expectations, monitor team performance through evaluations and supervisor notes, and provide constructive feedback.
- Conduct regular team meetings to discuss program updates, address challenges, and recognize achievements within assigned programs.
- Train and onboard new team members, ensuring adherence to best practices, policies, and procedures.
- Evaluate team performance through regular assessments and implement improvement plans as needed within reports such as supervision notes and evaluations.
- Collaborate with senior management to align program objectives with organizational goals.
- Ensure compliance with SSC policies, safety regulations, and accreditation standards.
- 2. Risk Management & Crisis Response
- Oversee high-risk programs, ensuring staH maintain safety, structure, and appropriate interventions.
- Respond to crises promptly, providing direct de-escalation, conflict resolution, and behavioral interventions.
- Develop and monitor Individualized Safety Plans (ISP) and Crisis Response Plans (CRP) for clients.
- Support staff during behavioral escalations and provide on-site crisis management as needed.
- Ensure completion of all types of incident reports (whether it be CIR or IR) with proper follow-up actions and safety planning.
- Conduct post-incident debriefings to assess risk factors and identify areas for improvement.
- On call rotation schedule to be followed and assigned and ensure crisis response is followed eHectively and follows all SSC protocols
- 3. Client Support & Behavioral Intervention
- Engage directly with high-risk individuals, providing emotional, behavioral, and physical support.
- Develop and implement personalized routines and schedules, including hygiene, school, exercise, and self-care activities.
- Serve as a role model for staH and clients, demonstrating best practices in trauma- informed care.
- Monitor clients’ mental health status, behavioral challenges, and risk levels, ensuring appropriate therapeutic interventions and safety precautions.
- Ensure alignment of care strategies with individualized healing plans.
- Assist with client transitions (intake, placement stability, reunification, or hospitalreferrals).
4. Documentation & Compliance
- Ensure accurate and timely completion of documentation, including daily logs, incident reports, safety plans, and behavioral tracking.
- Regularly review and audit documentation to maintain compliance with legal and organizational standards.
- Prepare monthly reports on each home through team leads' summaries or work with team leads to create monthly reports, reviewing and submitting them to the assigned manager or senior management.
- Work alongside the program manager to create individual healing plans and goals.
- Maintain and update client case files, electronic records, and program documentation
- .5. Safety & Facility Oversight
- Conduct routine safety checks and risk assessments in high-risk programs/homes.
- Ensure compliance with licensing, fire safety, and accreditation standards.
- Oversee fire drills, emergency preparedness, and evacuation plans, training staH in safety protocols.
- Maintain a clean, safe, and structured environment in program facilities.
6. Training & Staff Development
- Identify ongoing training needs for staH, ensuring they are equipped to work with high-risk individuals.
- Train new hires on safety protocols, de-escalation techniques, and best practices in high-risk environments.
- Provide continuous professional development opportunities for frontline staH. 7.
Communication & Collaboration
- Collaborate with families, caseworkers, and external service providers to develop comprehensive care strategies.
- Act as a liaison between staH and senior management, providing regular updates on program challenges and successes.
- Participate in case conferences, management meetings, and team strategy sessions.
- Ensure open communication and coordination with multidisciplinary teams to enhance service delivery.
Pre-Employment Requirements:
- Satisfactory professional reference checks (two minimum).
- Criminal Vulnerable Sector Check (within six months prior to the start date).
- Child Intervention Check (within six months prior to the start date).
- Valid First Aid with Level C CPR & AED certification.
- Non-Violent Crisis Intervention (NVCI) or CPI training (preferred).
- Mental Health First Aid (MHFA) training (preferred).
- De-escalation and conflict resolution certification (preferred).
Qualifications & Skills: Required:
- Experience in a leadership or supervisory role in a group home, mental health, or high-risk residential setting.
- Strong background working with high-risk individuals, youth, and families with complex behavioral or emotional needs.
- Excellent leadership, communication, and organizational skills.
- Ability to develop and implement personalized routines and safety plans.
- Proficiency in technology use for documentation and compliance tracking.
- High School Diploma required.
Preferred:
- Post-secondary education in Social Work, Psychology, Criminology, or a related field.
- Certifications in Trauma-Informed Care, Suicide Prevention, Non-Violent Crisis Intervention, and Conflict Resolution.
- Class 5 driver’s license.
Work Environment:
- Fast-paced, high-stress environment with individuals facing significant emotional and behavioral challenges.
- Requires adaptability, resilience, and quick decision-making to ensure the safety of clients and staH.
- Evenings, weekends, and on-call shifts may be required.
- Frequent travel between program locations as needed.
- Exposure to high-risk situations, behavioral escalations, and crisis interventions.
- Commitment to maintaining confidentiality, ethical conduct, and professionalism.
Job Type: Full-time
Pay: $19.00-$23.00 per hour
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
