New Opportunity - Future Hiring Need
About Us
At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.
The Opportunity
We are seeking a Corporate Account Representative to act as a key support liaison between Corporate Account Management, customers, and internal operations teams.
In this role, you will be responsible for assisting with the day-to-day management of assigned accounts, ensuring service excellence, accurate coordination of shipments, and timely resolution of client inquiries.
What You’ll Do
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Communicate with Japanese-speaking clients, partners, or internal stakeholders to support business operations.
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Provide primary support to the Corporate Account Manager for assigned accounts, responding to client inquiries and ensuring timely follow-up on shipments, rates, and service requests.
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Maintain strong relationships with existing customers through regular communication and proactive service updates.
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Support quotation preparation by gathering information, validating costs, and ensuring competitive and accurate pricing is provided to customers.
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Assist with monitoring shipment performance and identifying service issues; escalating concerns and assisting with resolution to maintain high customer satisfaction.
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Maintain and update customer profiles, rate sheets, and account-related data in internal systems (e.g., SENS or equivalent platforms).
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Assist with generating weekly, monthly, and ad hoc reports on account activity, shipment metrics, and service performance.
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Develop and maintain SOP’s & KPI’s for new and existing key accounts.
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Assist with tracking KPIs and help support continuous improvement initiatives to enhance service delivery and operational efficiency.
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Work as a liaison between Customer Service and Operations to ensure the highest level of performance is achieved.
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Support customer meetings, business reviews, and presentations by preparing materials and data analysis.
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Stay informed on industry trends, carrier updates, and market conditions to support account strategies.
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Participate in proactive team efforts to achieve departmental and company goals.
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Comply with all safety policies, practices and procedures.
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Report all unsafe activates to supervisor and/or human resources.
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Provide leadership to others through example and sharing of knowledge and skills.
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Perform all other job -related duties as required by management.
What You Bring
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Bilingual in English and Japanese.
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Formal Academic training in International Business or related field and 1-2 years within international Logistics services and/or training; or equivalent combination of education and experience.
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Ability to read, analyze, and respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
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Ability to write reports, business correspondence, and procedure manuals.
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Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
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Proficient personal computer skills including electronic mail, Power Point and Excel, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Why Join KWE?
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Fast-paced, dynamic environment with a great team
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Opportunity for advancement
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Generous bonus program linked to company & individual success
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Competitive and equitable compensation packages
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Comprehensive group benefits
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Company paid pension program
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Accessible and inclusive work environment
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Flexible / hybrid work arrangements
If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!
KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email [email protected].
For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/
