Position: Registrar
Program: Language Instruction for Newcomers to Canada (LINC)
Schedule: In-office position at 12 hours per week (Mon-Thu, 6-9pm), starting ASAP until March 31, 2027
Location: New Westminster
Posting Date: July 15, 2026
Closing Date: July 22, 2026
Why Choose Us!
Join ISS of BC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.
Summary
Advise current and prospective students on LINC classes and other community services, including information on class availability at other service provider organizations; handles Student registration and program orientation, concerns/complaints; updates databases and provides administrative support for PBLA.
How You Will Make a Difference
- Advises current and prospective students on courses and community services ensuring student needs are met. Oversees student enquiries in person, by telephone or by internet and ensures that suitable applicants are given all the relevant information to facilitate their decision to register/apply for the LINC program. Completes registration processes to enrol students into identified course(s).
- Assist students with onsite Preschool waitlist applications and LINC Moodle website account set-up if applicable to site.
- Monitors seat availability, maintain waitlists and schedules classes with weekly intakes.
- Maintains up-to-date class lists and student records/teacher classroom files, student portfolios, and assists/liaises with the LINC Instructor, LINC Manager and Language Instructors.
- Maintains up-to-date and accurate client records in the designated database(s). Tracks student referrals and feedback, graduations, LOAs and attendance.
- Generates monthly attendance sheets, graduation certificates, monthly statistics and other documents as required by the LINC program.
- Collaborate with the LINC Instructor and/or LINC Manager to resolve any student issues/problems consistent with established policies and procedures. Refers issues to appropriate personnel when required.
- Ensures students receive New Student Orientation videos, Student Exit Surveys and Student Satisfaction Surveys.
- Distributes bus tickets for field trips and/or for monthly transportation allowance as required.
- Assists in preparing logistics for site specific meetings, in-house professional development days for instructors and other events – arranging the venue and minutes taking, etc.
- Performs clerical work such maintaining program files and student records, copying, faxing, handling mail, collating documents, handling phone calls to receive and/or relay information, etc. according to established guidelines and deadlines
- Ensures that photocopier is functioning; processes new program resources and teaching materials, maintains PBLA binder inventory, and order of classroom supplies; keeps and updates inventory of resources and equipment whenever necessary.
- Liaises with the Assessment Centres, other LINC providers and other external agencies as needed.
- Provides support and guidance to volunteers.
Perform other related duties as assigned.
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What You Bring
- Completion of a certificate or diploma in office administration, business or related discipline and two (2) years recent related experience; OR an equivalent combination of education, training and experience.
- Fluency in a second language is an asset.
- Ability to communicate effectively in both written and oral English Strong business writing, speaking and presentation skills.
- Demonstrated cultural competency and commitment to working effectively with diverse populations.
- Service-oriented and an active team player.
- Demonstrated proficiency in all aspects of Microsoft Office software and experienced in entering information into databases.
- Demonstrated ability to manage time and resources effectively.
Possession of and the ability to maintain a clear provincial Criminal Record Check.
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Position Competencies
- Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.
- Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.
Problem Solving: Analyzes issues, considers alternatives, and demonstrates effective decision-making skills to deliver innovative, impactful results.
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Core Organization Competencies
- Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
- Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources.
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ISSofBC Value Proposition
- Hiring Salary: $24.08-30.76 per hour.
- Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
- Paid vacation and personal leave granted based on eligibility [if PT]
- Employee and Family Assistance Program (EFAP).
- Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
- Inclusive culture and supportive workplace with opportunity for innovation and development.
Values-based organization with collaborative peers with a wide range of backgrounds and talents.
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We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.
If You are Passionate about Making a Difference, Apply Now!
