**Immigration Sponsorship is NOT available for this position. Applicant must be a Canadian Citizen**
The Assistant Operations Manager supports the Operations Manager in overseeing daily operations across multiple Special Care Homes in New Brunswick. The role ensures operational excellence, regulatory compliance, resident satisfaction, staff engagement, coordinated facility maintenance, and ongoing quality improvement.
Acting as a key liaison among department supervisors, residents, families, and corporate leadership, the position helps maintain safe, high‑quality, resident‑centered care. It requires regular travel between facilities and participation in an on‑call rotation for urgent operational issues. Core responsibilities include healthcare operations, staff leadership, compliance monitoring, facility management, and service quality improvement.
Key Responsibilities
Operations Management
Assist with the daily operations of multiple Special Care Homes.
Support supervisors with operational planning and problem-solving.
Monitor occupancy levels, staffing needs, and service delivery standards.
Ensure operational consistency across all locations.
Contribute to strategic planning and the implementation of company initiatives.
Support emergency preparedness and business continuity planning.
Participate in an on-call rotation and respond to urgent operational issues as needed.
Staff Leadership & Support
Provide coaching, mentorship, and operational support to site management teams.
Support recruitment, onboarding, orientation, and retention initiatives.
Contribute to performance management and employee development.
Promote a positive workplace culture focused on accountability, teamwork, and resident-centered care.
Support conflict resolution and employee relations matters.
Help maintain appropriate staffing levels and scheduling practices.
Regulatory Compliance & Quality Assurance
Ensure compliance with New Brunswick Special Care Home Standards and all applicable legislation
Conduct regular facility audits and inspections.
Monitor corrective action plans and follow-up activities.
Support policy development and implementation.
Participate in incident investigations and risk management.
Maintain records and documentation required by regulatory agencies.
Facility & Maintenance Oversight
Coordinate preventive and corrective maintenance programs.
Conduct regular site inspections to identify maintenance and safety concerns.
Ensure compliance with fire, life safety, and occupational health and safety requirements.
Resident Experience & Family Relations
Promote high-quality resident care and quality of life.
Respond to Residents’ and family concerns promptly and professionally.
Support Resident feedback processes, including biannual evaluations of our homes.
Participate in resident and family meetings as needed.
Support the implementation of resident satisfaction initiatives.
Ensure Residents have access to meaningful activities.
Coordinate or assist with grocery pickup for Resident and home needs.
Build positive community relationships and partnerships.
Continuous Improvement
Identify operational inefficiencies and recommend improvements.
Contribute to organizational projects and growth initiatives.
Support the implementation of technology and process improvements.
Monitor key performance indicators and quality metrics.
Help develop standardized operating procedures across all homes.
Pay: From $25.00 per hour
Ability to commute/relocate:
- Norton, NB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you a Canadian Citizen?
Experience:
- Supervisory: 1 year (preferred)
- Special Care Home: 1 year (required)
Language:
Licence/Certification:
- PSW Certificate or equivalent (preferred)
Work Location: In person
