About the Role
Reporting to the Director of Marketing & Design, you will oversee the day-to-day operations of a busy retail store, including sales, customer service, inventory management, purchasing, merchandising, and seasonal planning. You'll lead a small team during the peak season while taking ownership of store operations throughout the year.
This is an excellent opportunity for a hands-on retail leader who enjoys building customer relationships, driving sales, and creating an exceptional in-store experience.
Key Responsibilities
- Oversee the daily operations of the retail store with a strong focus on customer service and sales.
- Lead, coach, and develop seasonal and permanent team members.
- Drive revenue through consultative selling, upselling, and exceptional customer experiences.
- Build long-term relationships with customers to encourage repeat business and referrals.
- Manage inventory, purchasing, merchandising, and vendor relationships.
- Develop seasonal merchandising and inventory plans to support business goals.
- Collaborate with leadership on marketing initiatives that drive both retail and e-commerce growth.
- Identify opportunities to improve store operations and enhance the customer experience.
- Assist customers with product selection and, when required, help load merchandise into vehicles.
- Occasionally visit client sites as needed (mileage reimbursed).
What We're Looking For
- Previous retail management experience with responsibility for store operations.
- Demonstrated success achieving sales targets and growing revenue.
- Experience selling high-value products in a consultative retail environment.
- Strong leadership, communication, and customer relationship-building skills.
- Experience managing inventory, purchasing, merchandising, and vendor partnerships.
- A proactive, hands-on leadership style with the ability to work independently.
- Marketing or e-commerce experience is considered an asset.
- Experience within the pool, home improvement, hardware, outdoor living, or similar retail industry is highly preferred.
- Forklift certification is an asset (or willingness to obtain one through company-provided training).
- Valid driver's licence and access to a vehicle for occasional local client visits.
- Ability to occasionally lift up to 14 kg.
What We Offer
- Performance-based bonus tied to annual sales growth.
- Comprehensive health and dental benefits, life insurance, health spending account, and out-of-country coverage.
- Annual professional development and leadership training.
- A collaborative, family-oriented culture with long-term career stability.
- Significant autonomy to lead store operations and contribute to the company's continued growth.
- Free onsite parking.
Store Hours
This is a seasonal retail business with peak operations from April through October.
During the busy season, the store operates seven days a week, with weekend availability required. Hours are reduced during the off-season, providing a lighter operating schedule from November through early April.
If you're a customer-focused retail leader who enjoys taking ownership, building relationships, and driving results, we'd love to hear from you.
Pay: $85,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
