Recreation Services
Faculty of Kinesiology & Rec. Management
Position number: 38053
Date posted: July 16, 2026
Recreation Services Coordinator - OA5 (AESES)
New Regular Continuing Full-Time (Budget Funded)
Work schedule:
35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)
Salary:
$26.62 to $36.41 per hour ($48,448.40 to $66,266.20 per annum)
Expected Start Date
August 17, 2026
For more information please contact: Tanya Angus - [email protected]
MINIMUM FORMAL EDUCATION/TRAINING:
- Completion of a formal training program from a recognized institution in Recreation Management, Business Administration, Marketing, or a related discipline is required.
EXPERIENCE:
- Minimum four years of experience in customer service, membership operations, recreation, or a related business environment is required. Preference within a recreation, fitness, or post-secondary setting.
- Experience with staff supervision, staff training, and hiring preferred.
- Experience in customer experience, membership management, sales, retention, or program administration considered an asset.
- An acceptable equivalent combination of education and experience will be considered.
SKILLS AND ABILITIES:
- Demonstrated proficiency with Microsoft Office 365 including Excel, Word, Outlook, Teams, Bookings, Forms, and OneDrive is required.
- Effective communication and interpersonal skills required.
- Demonstrated problem-solving, critical thinking, and organizational abilities are required.
- Ability to analyze data and identify trends is required.
- Ability to work independently and take initiative is required.
- Ability to multitask and balance operational responsibilities with project work is required.
- Ability to provide presentations, tours, and information sessions to individuals and groups is required.
- Ability to set up tradeshow/event(s) including displays and tables, carrying marketing materials up to 50 lbs across campus is required.
- Ability to communicate a broad range of information regarding Recreation Services programs, memberships, facilities, and services is required.
- Ability to relate effectively to university students and diverse member groups is required.
- Experience with membership, registration, or POS systems is considered an asset.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.
OTHER JOB RELATED QUALIFICATIONS:
- Training in conflict resolution, customer service recovery, or difficult conversations is considered an asset.
- Occasional evening and weekend work may be required.
Membership Administration & Program Support
- Administers membership processes, including assisting with registrations, processing renewals, cancellations, transfers, freezes, and customer account maintenance.
- Assists the Director with membership initiatives, annual planning activities, and service improvement projects.
- Preforms market research, recommends new membership initiatives, packages, and engagement strategies for new and existing members.
- Coordinates the implementation of membership promotions, campaigns, and engagement initiatives.
- Coordinates membership promotions and communications with the faculty’s central Marketing team, including website updates, brochures, email campaigns, and digital content.
- Assists with tours, information sessions, outreach activities, and promotional events.
Member Relations & Promotion
- Communicates verbally and in writing with members, program participants, user groups, and community partners regarding memberships, programs, services, eligibility, rates, and facility access.
- Assists the Director with complex membership inquiries, disputes, eligibility concerns, incidents, and policy interpretation.
- Coordinates timely communication with members regarding facility closures, service interruptions, and operational updates.
- Responds to inquiries and collaborates with internal departments to resolve member concerns and ensures a high level of customer service.
- Identifies opportunities to improve member service and administrative processes and brings recommendations forward to the Director.
Information Management & Reporting
- Maintains membership records, online forms, booking systems, and related documentation to ensure accurate and efficient administration.
- Analyzes and prepares information to support membership planning, reporting, and decision-making.
- Assists customer service team with locker allocations, renewals, audits, and reporting to optimize rental opportunities.
- Assists with testing, implementing, and documenting updates to membership systems and administrative procedures.
- Monitors membership administration processes and identifies opportunities to improve efficiency and service delivery.
- Prepares regular reports on membership sales, participation, renewals, and usage trends.
- Compiles and monitors membership, participation, survey, and customer feedback data to support program evaluation and service improvements.
- Provides information and administrative support to the Director for planning, reporting, and decision-making.
Student Staff Coordination
- Recruits, trains, schedules, and provides day-to-day direction to 2–3 casual student staff.
- Monitors student work assignments and provides ongoing coaching and feedback to ensure consistent application of services standards.
- Assists with performance reviews and addresses routine performance concerns in consultation with the Director.
- Provides orientation and training to student staff on membership systems, policies, procedures, and customer service standards.
- Maintains membership procedures, training resources, and administrative documentation.
- Assists the Director with updating operational procedures, forms, and service standards.
Other duties as assigned
- Works in a team environment where cooperation, collaboration and teamwork is critical, including providing holiday and peak time coverage.
- Participates in meetings, committees, and working groups as required.
- Assists with Recreation Services events and special projects, including representing department at internal and external events.
- Provides general administrative support, including correspondence, records management, inventory tracking, equipment orders, purchasing support, and event coordination.
- Performs other related duties as assigned.
The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).
If you require accommodation supports during the recruitment process, please contact [email protected] or 204-474-7195. Please note this contact information is for accommodation reasons only.
Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.
