Job Overview
We are seeking an experienced, results-driven District Manager to oversee operations across five high-volume Tim Hortons drive-thru locations in Kamloops, BC. This is a senior leadership role that requires a hands-on operator with a proven track record in multi-unit restaurant management, team development, and financial performance.
Reporting directly to ownership, you will be accountable for delivering consistent guest experience, maintaining brand standards, hitting financial KPIs, and developing a high-performing team of store managers and their staff across all locations.
KEY RESPONSIBILITIES
Operations & Brand Standards
- Oversee day-to-day operations across Kamloops Tim Hortons locations, ensuring compliance with Tim Hortons brand standards, policies, and procedures
- Conduct regular scheduled and unannounced location visits to assess operations, cleanliness, speed of service, and guest experience
- Ensure all locations maintain high scores on internal audits and Tim Hortons corporate evaluations
- Identify operational gaps and implement corrective action plans with measurable timelines
- Monitor and enforce health, safety, and food safety compliance across all locations
Financial Performance & KPI Management
- Own P&L accountability across all 5 locations, including labour cost, food cost, waste, and controllable expenses
- Analyze weekly and monthly financial reports; identify trends and drive action to improve results
- Track and manage KPIs including speed of service (SOS), customer satisfaction scores, drive-thru throughput, average transaction value, and waste percentages
- Develop and execute plans to grow sales, increase average check, and improve profitability
- Review and approve location-level scheduling to ensure labour targets are met without compromising service
People Leadership & HR
- Recruit, onboard, coach, and develop management team at each location
- Conduct regular one-on-ones and performance reviews with all direct reports and store management teams
- Build succession pipelines — identify and develop shift supervisors ready for management roles
- Address performance issues swiftly and fairly, in partnership with HR, COO, and CFO following Tim Hortons policies
- Manage employee related concerns escalated from store level with professionalism and consistency
Training & Development
- Ensure all new hires complete required Tim Hortons training programs within prescribed timelines
- Identify training gaps at the store level and coordinate targeted coaching or retraining
- Partner with HR on policy rollouts, system updates, and team communications
Reporting & Communication
- Provide weekly and monthly performance summaries to ownership
- Act as the primary liaison between store managers and ownership/head office
Attend ownership meetings and contribute strategic input on operational improvements
KPIs
- Drive-Thru Speed of Service (SOS) — target times per Tim Hortons standards
- Guest Satisfaction Scores (OSAT / survey results)
- Food Paper & Labor Cost %
- Sales growth
- Audit and compliance scores
- Training completion rates
QUALIFICATIONS
Required
- Minimum 3–5 years of multi-unit restaurant or QSR management experience (District Manager, Area Manager, or equivalent)
- Proven ability to manage P&L and drive measurable KPI improvement across multiple locations
- Strong leadership and people skills — you build teams, not just manage tasks
- Experience working in high-volume drive-thru environments
- Exceptional organizational and time management skills; ability to prioritize across competing demands
- Proficiency with restaurant management systems and reporting tools
- Valid driver's licence and reliable vehicle — this role requires regular travel between locations
- Legally authorized to work in Canada
Preferred / Assets
- Prior Tim Hortons or Restaurant Brands International (RBI) experience
- Familiarity with Tim Hortons POS systems, scheduling platforms, and operational reporting
- Post-secondary education in Business, Hospitality Management, or a related field
- Experience in a franchise operations environment
WHAT WE OFFER
- Competitive base salary commensurate with experience
- Generous performance-based bonus paid quarterly, with top performers earning up to 25% above their base salary — rewarding operators who consistently deliver results.
- Benefits package
- Paid vacation
- Opportunity for long-term growth within an expanding multi-location ownership group
WORK CONDITIONS
This is a field-based role requiring regular presence across all locations throughout the week, including occasional early mornings, evenings, or weekends based on operational needs. This is not a remote or desk-based position.
The District Manager is expected to be available on-call to support store managers with urgent operational needs as they arise. Responsiveness and flexibility are essential in this role.
HOW TO APPLY
If you are a proven multi-unit operator who thrives in a fast-paced environment and is ready to lead a strong team across multiple locations in Kamloops, we want to hear from you.
Please submit your resume and a brief cover letter outlining your relevant multi-unit experience and key operational achievements.
Only candidates selected for an interview will be contacted. We thank all applicants for their interest.
Pay: $80,000.00-$90,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Life insurance
- On-site parking
- Relocation assistance
- Store discount
Application question(s):
- Have you worked for Tim Hortons in a management capacity before?
- Will you be able to reliably commute or relocate to Kamloops, BC (British Columbia) for this job?
Education:
- Bachelor's Degree (required)
Experience:
- Multi unit restaurant management: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
