Job Description
Product Development Specialist – 3 Year Contract/Acting
Rank 4
Scarborough, ON (Hybrid)
Deadline: Please apply by August 10, 2026 at 11:59 PM EST.
Toyota Canada Inc. (TCI) currently has an exciting opportunity for an individual to support our Service Retention department. This is a 3 years contract/acting opportunity and will report to the Manager, Product Analysis & Development. The selected candidate will analyze trends, identify opportunities, and design, implement and manage products/programs which align with national objectives and strategies to improve customer retention and parts sales.
What We’ll Bring:
Company & Culture
A hybrid work environment
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career
A focus on respect for people and continuous improvement
Summer Hours – condensed work week during the summer
Benefits
Competitive compensation package
Extended health care and dental benefits effective immediately
Associate vehicle discount program
Paid holiday shutdown and competitive paid time off benefits
What You’ll be Doing:
Develop, implement, and manage Parts and Service Dealer programs to increase parts sales, customer retention, and drive profitability
Manage all aspects of new product implementations and product line expansions in partnership with various internal and external partners (including onboarding new vendors)
Conduct research to determine viability of new products, programs, and other opportunities
Analyze key product sales trends and program performance at the National and Zone level to identify areas of opportunity and develop associated action plans
Prepare planning documentation using PDCA (Plan, Do, Check, Act) principles for national strategic programs
Collaborate with Procurement department to secure and maintain partner contracts
Manage and maintain supplier relationships while driving accountability across assigned competitive product lines
Perform price adjustment analyses and negotiations to maximize Dealer/TCI profitability while maintaining a competitive market position
Collaborate with Suppliers, Parts Operations, Field Teams, and Dealer partners to resolve escalated product quality and supply concerns
Participate in new model launch committee meetings to ensure service replacement product readiness
Compiling annual business plans and collaborating with our global head office, TMC (Toyota Motor Corporation), to secure technical approvals for new additions to the Toyota Genuine Part product line
Support the creation, implementation, and maintenance of customer/dealer-facing reference materials, educational content, promotional materials, and job aids
Prepare and distribute launch/update communications and performance reporting in relation to assigned products/programs to internal and external stakeholders
Communicate with field staff to collect feedback and provide information on key products/promotions
Support Dealer/Zone Service Retention Inbox inquiries as the SME (Subject Matter Expert) for assigned products/programs
Support the planning, organization, preparation, and delivery of materials (reporting, performance metrics, insights, presentations, etc.) for various TCI, TDA (Toyota Dealer Association), Subcommittee, Zone, and Dealer meetings/conferences
Liaise with affiliates/partners (ex. TMNA, TME, TMC) to support best practice sharing and foster Kaizen (continuous improvement)
Set annual budget, complete monthly reconciliations/accruals, and quarterly reforecasting activities for portfolio assignments
Create and update SOPs (Standard Operating Procedures) related to assigned portfolio
What You’ll Bring:
University/College degree in Marketing, Business Administration or related discipline
3+ years of experience in Product Management, Automotive Marketing and/or Dealership Parts & Service operations is preferred
Demonstrated success within a Product/Program Management or analytical role
Proven business acumen and development skills
Strong administrative, organizational, and project management skills
Proven ability to initiate and improve work processes to increase efficiency
Excellent verbal and written communication skills
Strong presentation skills
Strong independent time management skills
Highly proficient in use of Microsoft office applications (Outlook, Excel, PowerPoint, Access, Project, Teams, Power BI, etc.)
Proven ability to build strong and successful partnerships
Committed team player
About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.
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