Junior Technical Project Coordinator
Cambridge, ON
Arriscraft Canada Brick, a General Shale Brick Inc. company, is recognized as a leading manufacturer and supplier within the brick and stone industry, with a strong reputation for product quality, technical expertise, customer service, and long-standing support of the architectural, construction, dealer, and masonry communities. As part of this organization, the Junior Technical Project Coordinator will play an important role in supporting the sales, technical, customer service, and operations teams by helping ensure project information is accurate, timely, and aligned with the expectations of our customers and internal stakeholders.
Position Summary
The Junior Technical Project Coordinator plays an important support role within the sales, customer service, technical, and operations teams. This position is responsible for assisting with project documentation, drafting, estimating, quotations, shop drawings, production tickets, purchase orders, and technical information updates. The role requires strong attention to detail, a willingness to learn, and the ability to coordinate effectively with internal teams, customers, suppliers, production scheduling, and third-party fabricators.
Key Responsibilities
- Prepare and assist with technical drafting, estimating, shop drawings, production tickets, quotations, and related project documentation.
- Review drawings, specifications, measurements, and customer requirements to support accurate estimates, take-offs, and order preparation.
- Assist with preparing purchase orders and coordinating required information with suppliers, vendors, and third-party fabricators.
- Work closely with the Production Coordinator / Scheduler to ensure technical documentation, tickets, and order details are complete, accurate, and aligned with production timelines.
- Support Customer Service by providing timely information, clarifications, documentation, and responses required to serve customers effectively.
- Collaborate with the Sales Team to support project opportunities, pricing requests, product recommendations, technical questions, and customer follow-up.
- Maintain and update technical resources including hatching patterns, seamless textures, product data sheets, technical references, and related sales or customer-facing materials.
- Coordinate with third-party fabricators to confirm scope, drawings, measurements, lead times, pricing details, and fabrication requirements.
- Assist with the preparation, review, and organization of project files to ensure accuracy, consistency, and proper documentation control.
- Identify potential errors, missing information, or conflicts in drawings, estimates, tickets, or order details and escalate them for resolution.
- Support continuous improvement efforts by helping streamline technical support processes, templates, documentation, and communication between departments.
- Perform other related duties as assigned to support sales, operations, customer service, and production needs.
Qualifications and Experience
- Post-secondary education in architectural technology, drafting, construction technology, engineering technology, design, estimating, or a related field is preferred.
- Previous experience in drafting, estimating, technical support, construction materials, manufacturing, fabrication, or building products is an asset.
- Working knowledge of drawings, specifications, measurements, take-offs, and technical documentation.
- Experience with CAD and BIM modellingdrafting software (such as AutoCAD and/or Revit), estimating tools, ERP systems, order entry platforms, or related technical software is considered an asset.
- Strong computer skills, including Microsoft Office applications and the ability to learn internal systems quickly.
- Ability to read, interpret, and organize technical information with a high degree of accuracy.
- A valid driver’s licence and reliable vehicle are required, as the successful candidate will be expected to meet with vendors and fabricators as required.
Required Skills and Competencies
- Excellent attention to detail and commitment to accuracy.
- Strong organizational skills with the ability to manage multiple requests and priorities.
- Clear written and verbal communication skills in English (French would be an asset)
- Customer-focused approach with a professional and responsive attitude.
- Ability to work collaboratively across sales, customer service, scheduling, production, and external fabrication partners.
- Strong problem-solving skills and willingness to ask questions when clarification is required.
- Ability to work in a fast-paced environment while maintaining quality and consistency.
- Positive attitude, accountability, and willingness to learn technical product knowledge and internal processes.
Key Working Relationships
- Sales Team
- Customer Service Team
- Production Coordinator / Scheduler
- Estimating and Technical Support
- Operations and Production Teams
- Third-Party Fabricators
- Suppliers and Vendors
- Customers, as required
Success Profile
The successful candidate will be detail-oriented, technically curious, dependable, and service-minded. They will contribute to accurate project execution by supporting the flow of information between sales, customer service, scheduling, production, and fabrication partners, while developing the technical knowledge required to grow within the organization.
What We Offer
- Competitive salary.
- Comprehensive health benefits after three months of employment.
- Company RRSP matching program after one year of employment.
- Opportunities for career growth and advancement.
- Ongoing product knowledge and professional development training.
- Support from a dedicated customer service team and experienced management staff
- Equal opportunity employment and a commitment to fair pay practices.
