POSITION: Guest Services Ambassador
STATUS/LENGTH: Permanent Full Time
REPORTS TO: Guest Services Manager
HOURS OF WORK: 40.00 per week
WAGE: starting from $21.00 per hr + bonuses, $22.50 after 3 months probation complete
SUMMARY OF DUTIES:
Reporting directly to the Guest Service Manager, this position is responsible for supporting all aspects of Guest Services. Duties include shift coverage, reports, guest check in/out, system management while ensuring uncompromised guest and client experiences. Ongoing liaison with hotel associates including sales, housekeeping and administration, this position will be a key member of the team.
Key responsibilities
· Assumes the day-to-day tasks within the department(s)
· Participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department, but from other departments and contacts outside the hotel related to operations and the guest experience.
· Administration of reports and the activities and performance of the departments relative to specified benchmarks departments’ operations
· Provides information and/or reports to supervisors, managers, guests, associates and hotel brand related representatives.
· Participate in monthly team meetings.
· Ensures security of guests, fellow associates and hotel assets.
· Performs additional duties as requested by the Executive Team leaders to aid in better operation of the hotel and service to the guests.
Qualifications and skills:
· Previous related experience - preferably in a hotel, hospitality, or tourism environment
· Proven knowledge of customer relations, guest services through extensive practical experience
· Effective communication, presentation, interpersonal and organizational skill
· Demonstrated ability to effectively work with a multi-disciplinary staff, in a result oriented and predominantly fast paced environment.
· Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.
· Working knowledge of computer software applications as well as Microsoft Office, CRM’s and database management
· Knowledge of brand related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)
· Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained
· Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs and guest accounts.
· Familiarity and working knowledge of local area, the City of Victoria and Town of Sidney and the surrounding area is an asset.
· Handle reservations, check-in and check out of guests.
· Ensure the accuracy of housekeeping, maintenance, sales and department reports
· Ability to communicate effectively; written, verbal, phone and face to face meeting situations.
· Flexible – able to work weekends, evenings, and some holidays.
· Must have good cash handling skills.
· Marriott or hotel chain working experience is an asset however, extensive training will be provided.
· Demonstrated knowledge of health and safety regulations as it relates to the position will be considered an asset.
· Demonstrated skills in database (CRM) applications, Microsoft Office including Word, Excel, internet considered an asset.
· A hospitality professional with previous Marriott, Guest Service, or another related hotel experience (Preferred)
Terms
Applicants must have a valid driver’s license and/or dependable transportation to report to work
This description excludes non-essential and marginal functions of the position hat are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outline in a complete task list will be provided upon hiring and/or assigned by the associate during employment.
TownePlace Suites by Marriott Victoria Airport Sidney is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Types: Full-time, Permanent
Pay: From $22.50 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
