Overview
Are you an experienced dental receptionist who's ready to take the next step in your career?
Downtown Dental is looking for a confident, organized, and proactive leader to join our team as our Clinical & Patient Care Coordinator. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading others, and is passionate about creating an exceptional patient experience.
As the Clinical & Patient Care Coordinator, you'll oversee the daily operations of our front office while working closely with our clinical team to ensure our patients receive seamless care from start to finish. You'll be a leader, mentor, and problem solver—keeping our schedules full, our workflows efficient, and our team working togetherPatient Care Coordination
Patient Care Coordination
- Support the reception team during busy periods by assisting with phones, scheduling, patient check-in/check-out, and general front desk responsibilities.
Hygiene Coordination
- Take ownership of the hygiene schedule to maximize productivity.
- Reactivate overdue patients and maintain a healthy continuing care program.
- Fill cancellations and short-notice openings.
- Monitor recall systems and support practice growth through patient reactivation.
Clinical Operations
- Support the daily clinical workflow by coordinating communication between reception and the clinical team.
- Anticipate scheduling challenges and adjust as needed to keep the day running smoothly.
Invisalign Coordination
- Coordinate Invisalign cases from consultation through treatment completion.
- Schedule appointments, monitor progress, and ensure patients stay engaged throughout treatment.
- Ensure every patient receives outstanding service and a positive experience.
What We're Looking For
- Dental office experience is required.
- Previous dental reception experience is strongly preferred.
- Leadership experience or a natural ability to lead, coach, and motivate others.
- Excellent communication and organizational skills.
- A positive, solution-focused attitude.
- Exceptional attention to detail.
- The ability to multitask and prioritize in a fast-paced environment.
- Someone who takes initiative, embraces accountability, and enjoys helping others succeed.
Why Join Downtown Dental?
At Downtown Dental, you'll join a collaborative, supportive team that's committed to exceptional patient care and continuous improvement. We believe in investing in our people, encouraging professional growth, and creating opportunities for our team members to build rewarding careers.
If you're ready to step into a leadership role where you can make a real impact on both patients and your team, we'd love to hear from you
Benefits & Perks
- Extended health and dental benefits
- Paid parking
- Uniform allowance
- Continuing education opportunities
- Paid sick days
Hours
- Ideal candidate can work Monday - Friday 8:30am-5:15pm (Flexible)
- No evenings or weekends
Job Type: Full-time
Pay: $28.00-$35.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Application question(s):
- Do you have Dental Experience?
Work Location: In person
