Client Care Coordinator
NuVista Psychedelic Medicine
Full Time – In Office
Reports to: Psychedelic Operations Manager
About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.
The Opportunity
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Psychedelic Operations Manager, you will be the first point of contact for clients coming into the clinic.
This role is responsible for:
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Client Service & Front Desk Operations
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Scheduling, Coordination & Clinic Flow
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Billing, Administration & Records Management
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Operations, Compliance & Office Management
Key Responsibilities
Client Service & Front Desk Operations
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Deliver excellent client service in person and virtually
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Manage reception (greeting, check-ins/outs, welcoming environment)
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Handle phone calls and emails professionally and promptly
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Support client intake and program booking processes
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Provide real-time troubleshooting and client/clinician support
Scheduling, Coordination & Clinic Flow
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Schedule appointments and coordinate clinician calendars
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Monitor client arrivals and support clinic flow
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Liaise with clinicians to ensure smooth daily operations
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Adapt to changing clinic needs and priorities
Billing, Administration & Records Management
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Process billing (federal/private insurance) and collect payments
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Verify coverage, manage approvals, and follow up on billing issues
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Perform accurate data entry and maintain digital records
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Handle documentation, forms, scanning, and correspondence
Operations, Compliance & Office Management
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Follow SOPs and uphold confidentiality and professional standards
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Maintain a clean, organized clinic environment
