Appliance Service Technician
Kampen Appliance Service is seeking an Appliance Service Technician for their office located in Woodbridge, Ontario. Since 1968, Kampen has been a family-owned premium residential appliances business dedicated to customer service excellence with a focus on maintenance or repair to fridges, freezers, ranges, range hoods, microwaves, and dishwashers. They have the honour of being the “only” Premier Factory Certified Service Centres in the Greater Toronto and Hamilton Area (GTHA) servicing Sub Zero, Wolf, Sirius and Cove products. You can find more information about Kampen at www.kampenappliance.com.
The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence.
Main Responsibilities
· Consult and diagnose premium residential appliances’ malfunction in customer’s homes and in shop as necessary
· Repair premium residential appliances in customer’s homes and in shop as necessary
· Organize and maintain a clean and safe work environment in customers homes, following safety rules, polices and procedures
· Trace electrical circuits, follow, diagrams and conduct tests to locate shorts and grounds
· Provide customers with information regarding the operation and appliance maintenance ensuring customers fully understand the situation and are satisfied
· Complete required written documentation for customers such as estimates (including recommendations on whether appliance repair or replacement is a better choice), invoices and purchase orders and collect payments
· Proactively promote other services and programs to customers
· Operate and maintain company vehicle along with managing the inventory of truck stock to ensure appropriate parts are available for services calls
· Attend manufacturer training to keep up to date on new products
· Meet or exceed all Kampen’s “Customer Service Promise” performance standards.
Essential Requirements:
· Minimum of 3 years of appliance experience
· Demonstrated technical expertise
· Excellent customer service skills
· Trouble shooting mindset
· Detail oriented, diligent and organized
· Ability to work independently and as a part of a team
· High school diploma
· Valid driver’s licence and basic knowledge of the GTHA
· Strong verbal and written communication skills
Assets:
· G2 gas license (or willingness to be trained)
· ODP (Ozone Depletion Prevention) Card
What Kampen Offers:
· Excellent compensation package
· Profit sharing
· Health and dental benefits
· Company van and tools for services calls (Schedule is Monday – Friday, 8:00am- 5:00 pm)
· Progressive and positive working environment
· Great working conditions in high end homes
· Career development- extensive training and support will be provided
If you are customer focused and interested in servicing premium products with the best product backing in the industry, please send a resume and cover letter via this website. We thank all candidates; however, only those to be interviewed will be contacted.
This position is open due to an existing role becoming vacant.
There is no use of AI enabled tools in this recruitment process. All applications are reviewed by Human Resources.
Kampen is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify us and we will work with you to meet your needs.
In accordance with Ontario legislation, job postings and application materials are retained for a minimum of three years.
Job Types: Full-time, Permanent
Pay: $70,000.00-$85,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Woodbridge, ON L4L 5Y8: reliably commute or plan to relocate before starting work (required)
Experience:
- kitchen appliance repair: 3 years (preferred)
Language:
Work Location: In person
