- Director of Care (DOC) – Long-Term Care Facility
- The Director of Care (DOC) is responsible for the overall leadership, coordination, and management of resident care services within a long-term care (LTC) facility. The DOC ensures high-quality clinical care, regulatory compliance, staff supervision, and resident-centered practices that promote safety, dignity, and quality of life for residents.
- The DOC works collaboratively with physicians, interdisciplinary teams, residents, families, and senior leadership to maintain excellence in nursing and clinical operations.
Key Responsibilities
- Clinical Leadership
- Oversee all nursing and clinical care services within the LTC home.
- Ensure delivery of safe, evidence-based, resident-centered care.
- Develop, implement, and evaluate care programs and clinical policies.
- Monitor resident outcomes and quality indicators.
- Lead infection prevention and control initiatives.
- Ensure appropriate medication management and clinical documentation standards.
- Staff Management & Supervision
- Recruit, orient, mentor, and evaluate nursing and clinical staff.
- Provide leadership to Registered Nurses (RNs), Licensed/Registered Practical Nurses (LPNs/RPNs), personal support workers, and allied health professionals.
- Manage staffing schedules and ensure adequate staffing levels.
- Promote staff engagement, professional development, and retention.
- Address performance issues and support corrective action processes when necessary.
- Regulatory Compliance
- Ensure compliance with applicable long-term care legislation, accreditation standards, and professional practice guidelines.
- Prepare for inspections, audits, and accreditation reviews.
- Maintain up-to-date policies and procedures aligned with provincial and federal regulations.
- Investigate and document incidents, complaints, and critical events.
- Resident & Family Relations
- Foster positive relationships with residents and families.
- Participate in care conferences and family meetings.
- Address concerns and complaints in a timely and professional manner.
- Promote resident rights, dignity, and quality of life.
- Quality Improvement & Risk Management
- Lead quality improvement initiatives and monitor performance metrics.
- Analyze trends related to falls, infections, wounds, medication errors, and other clinical indicators.
- Support continuous improvement and best practices in geriatric care.
- Participate in emergency preparedness and risk management planning.
- Interdisciplinary Collaboration
- Collaborate with physicians, pharmacy, rehabilitation, dietary, recreation, and social work teams.
- Participate in leadership meetings and strategic planning initiatives.
- Support a collaborative and respectful workplace culture.
Qualifications
- Bachelor of Science in Nursing (BScN) or equivalent nursing degree required.
- Current registration in good standing with the applicable provincial nursing regulatory body.
- Minimum 5–7 years of progressive nursing leadership experience, preferably in long-term care or seniors’ care.
- Strong knowledge of long-term care regulations and standards.
- Demonstrated leadership, communication, and conflict-resolution skills.
- Experience with quality improvement and infection prevention/control programs.
- Proficiency with electronic health records and clinical documentation systems.
- CPR/First Aid certification preferred.
Core Competencies
- Clinical expertise in geriatric and long-term care
- Leadership and team management
- Decision-making and problem-solving
- Regulatory and compliance knowledge
- Communication and interpersonal skills
- Organizational and time-management abilities
- Compassionate, resident-focused approach
Working Conditions
- Fast-paced healthcare environment.
- May require participation in on-call rotation.
- Ability to respond to emergencies and critical incidents.
- Interaction with residents experiencing cognitive and physical health challenges.
Reports To
Job Types: Full-time, Permanent
Benefits:
- Dental care
- On-site parking
Work Location: In person
