Join our team at Juvea Aesthetics, an advanced medical aesthetics and wellness practice. We are seeking a dedicated and detail-oriented Admin and Medical office assistant / Clinic Care Coordinator to ensure the seamless operation of our clinic and enhance our patients' experience. If you have a keen eye for detail, excellent organizational skills, and a warm, professional demeanor, we want to hear from you!
Availability: 2-5 days a week Monday through Saturday.
The following are a highlight of the duties & responsibilities of this role:
- Greet and welcome visitors and clients to the clinic; make them comfortable while taking information regarding their visit to the clinic.
- Develop a rapport with our clients and keep a focus on the client experience.
- Be knowledgeable, confident and proficient in clinic treatments and products. (with clinic training).
- Answer phone calls & emails from clients & schedule appointments for clients and inform the staff of their arrival.
- Being able to make general recommendations to clients who inquire about our treatment options. Being educated and have a good understanding about our treatments and clinic policies (with training)
- Manage client custom requests with team members as well as other administrative work pertaining to client follow up and experience.
- Ensure that the stationery needed for the smooth operation of the reception desk are always available. Stocking required areas.
- Ensure that the clinic is opened at the appropriate time and cleaning of the clinic to create a clean and healthy environment.
- Launder clinic linens and helping practitioners turn beds. Maintaining the cleanliness of the clinic.
- Being open, able and proactive in collaborating with other team members.
- Contribute to practice success by managing email lists, retention activities and effectively respond to, follow up on and manage new leads.
- Ensure that client information is accurate and updated from time to time.
- Check stock of equipment & supplies and inform management of shortages.
- Collect payments for services and retail sales. Manage memberships.
- Inventory and understanding new products. Being able to make good recommendations on retail.
- Coordinating treatment plans and following up with clients
- Coordinating and scheduling meetings and team events.
- Enjoy opportunities to gain exposure to other areas of business including marketing, design, client relations and business development.
Our ideal candidate will have experience in similar workplace settings, have great leadership skills, & be a team player!
Please apply directly to the posting with a copy of your resume and a cover letter letting us know why you would be a perfect addition to the Juvea Team!
Requirements:
- Minimum of 2 year Front Desk experience.
- Minimum of 2 years Sales / Administrative experience.
- Experience in the Aesthetic / Beauty industry.
- JaneApp (strongly preferred)
- Contribute to our Social Media presence and be consistent
- The passion and drive to build and maintain a busy practice that is patient-focused and centered around all aspects of exceptional patient care.
- Consistent high level of work, ethics and standards of practice.
- Must have a passion and understanding for the aesthetic industry.
- Must promote all clinic services with such presence.
Benefits
- Professional, supportive and stable work environment.
- Staff pricing on treatments and products.
- Staff collaborative pricing with other aesthetics / beauty businesses.
- Opportunity to be a model in Model Calls for training and other purposes.
- Commission on packages and retail sales. in addition to hourly rate
Contract Structure. Due to the volume of candidates, only those who are selected for an interview will be contacted.
Job Types: Full-time, Part-time, Casual
Pay: Up to $5,800.00 per month
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Store discount
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Clinic Reception: 2 years (required)
- Administrative: 1 year (required)
- Sales: 2 years (required)
Licence/Certification:
- Medical office assistant or receptionist certificate (preferred)
- Licence (preferred)
Work Location: In person
