Job Overview:
As a Corporate Trainer/Auditor at D Spot Franchising Inc., you will play a key role in enhancing operational excellence and service quality across our food franchise system. You will train and supervise franchisees and their staff on best practices in cleanliness, hygiene, operations, and customer service, while conducting audits at D Spot Dessert Café locations to ensure compliance with company standards and policies. Additionally, you will support new franchise locations by assisting with store setups, training new franchisees and their teams, and providing on-site operational guidance to ensure successful openings and consistent brand standards.
Key Responsibilities
Training Development and Supervision
- Lead the design and implementation of training programs aimed at improving staff knowledge in cleanliness, hygiene, operational procedures, and customer service standards.
- Conduct regular training sessions, workshops, and on-site training for franchisees and their staff to ensure compliance with company procedures.
- Train new franchisees and their teams during new store openings and provide hands-on operational guidance.
- Supervise and mentor team members, providing guidance to enhance performance and service delivery.
Travel to franchise locations to provide in-person support and operational training when required.
Auditing and Compliance
- Perform routine operational audits focusing on cleanliness, hygiene, customer service standards, and overall compliance across franchise locations.
- Monitor staff workflow and operational efficiency to identify opportunities for improvement.
- Prepare detailed reports outlining audit findings, compliance levels, and recommended corrective actions.
Store Openings and Operational Support
- Assist with new store setups and opening preparations.
- Provide on-site operational support to new franchisees during store launch periods.
- Ensure all locations follow D Spot operational standards and brand guidelines from the start.
Collaboration and Reporting
- Work closely with franchise owners and management to ensure adherence to company policies, operational procedures, and industry regulations.
- Communicate audit results and training outcomes to franchisees and senior management, highlighting successes and areas for improvement.
- Assist in implementing corrective action plans and continuous improvement initiatives.
- Assist with company events and support preparation and execution as required.
Qualifications
- Preferably Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field.
- Preferably 2+ years of experience in training, operations coordination, or event planning within the restaurant, franchise, or hospitality industry.
- Strong organizational and multitasking skills with exceptional attention to detail.
Excellent communication and interpersonal skills with the ability to build strong relationships with franchisees and team members.
- Proficiency in Google Suite (Docs, Sheets, Slides, Drive).
- Ability to work independently while managing multiple locations and priorities.
Additional Requirements
- Must have a valid driver’s license and access to a personal vehicle.
- Ability and willingness to travel frequently to franchise locations across Canada and internationally when required.
- Flexibility to work evenings, weekends, and holidays as needed, particularly during store openings, audits, and company events.
