Our Information Technology department is seeking highly motivated, career-minded individuals to join our team as a Business Systems Analyst – Roadside Systems or Business Systems Analyst – Travel Systems. The ideal candidate brings strong domain curiosity and experience aligned to one of these areas:
For Roadside Systems, you’re interested in public safety, dispatching technologies, and you’re motivated by building and improving technology that supports roadside assistance operations.
For Travel Systems, you understand travel products and packages, suppliers, and end-to-end booking flows (how bookings are searched, priced, reserved, ticketed, modified, and cancelled). In both roles, you will work closely with business units to gain in-depth understanding of strategy, processes, services, and roadmaps—translating needs into technical capabilities that address business challenges.
What You Will Do
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Assist with troubleshooting application system related issues
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Identify solutions to business system problems
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Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
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Create and maintain requirements, issue logs, meeting minutes, meeting schedules, project summaries and updates
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Diligently support and lead where needed, various activities between the teams to ensure the business and technical requirements and objectives are met
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Participate and contribute to the overall system(s) design
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Assist with the creation of test suites, execute testing and support the QA and UAT processes
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
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5+ years of experience working as a Business Analyst/Business Systems Analyst
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Experience with creating documentation on highly integrated enterprise systems, SOA and integrated testing
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Experience in .NET, Java and JavaScript is an asset
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Proficient in querying Oracle and SQL databases
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Possesses excellent oral and written communication skills
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Strong documentation skills
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Team player with strong interpersonal skills and ability to take a leadership role when necessary
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Problem solving skills
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Demonstrated experience with Agile development methodology.
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Experience in JIRA
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Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
