Kerr Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment, and Supplies. We have an immediate opening for a dynamic, dedicated and highly motivated Inside Sales Representative working from our Moncton, NB location.
We are seeking a dedicated individual to join our team, where you’ll play a key role in supporting warranty processing while maintaining strong customer relationships. This position will focus heavily on managing warranty claims, ensuring accurate documentation, and working closely with our Head Office Warranty Team to ensure timely and effective resolution.
In this role, you’ll use your strong computer skills and attention to detail to manage order entry, complete required paperwork, and follow up on customer inquiries. You’ll also support customers through the warranty process, providing clear communication and dependable service every step of the way.
Key Responsibilities:
- Process and manage warranty claims with accuracy and efficiency
- Work closely with the Head Office Warranty Team to resolve claims and inquiries
- Ensure all required warranty documentation is complete and submitted correctly
- Perform order entry and maintain accurate records in internal systems
- Provide timely follow-up with customers on orders, claims, and inquiries
- Build and maintain strong relationships with customers
- Support branch operations with administrative and sales-related tasks
- Adhere to safe and efficient work practices
What You Bring to the Team:
- HVAC product knowledge and previous Inside Sales experience is preferred
- Experience with warranty processing or administrative support is considered an asset
- Intermediate computer skills with a high level of accuracy in data entry
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and follow through on commitments
- Excellent communication and customer service skills
- A positive, team-oriented attitude with a willingness to learn
- Commitment to participating in both technical and professional development opportunities
What you can look forward to when you join our team:
- Health, Dental and Vision benefits
- Additional life and disability insurance options
- Paid Vacation Time
- Company Matched Retirement Savings Plan (RPP)
- Access to the confidential Employee Family Assistance Program
- Employee Referral Program
At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.
