We are looking for a friendly, organized, and customer-focused Receptionist & Customer Service Representative to become an integral part of our team. As the first point of contact for customers, dealers, and visitors, you will play a key role in creating a positive experience while supporting daily administrative and customer service operations.
If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you.
What You'll Do
As our Receptionist & Customer Service Representative, you will:
- Professionally answer and direct incoming phone calls and emails.
- Provide customers with order and tracking information and route inquiries to the appropriate department when necessary.
- Welcome visitors and ensure they receive prompt and courteous assistance.
- Respond to customer questions regarding orders, payments, refunds, and general product inquiries.
- Deliver exceptional customer support through phone, email, and other communication channels.
- Process dealer credit card transactions accurately and efficiently.
- Follow up on outstanding accounts receivable through email communication.
- Maintain accurate records and detailed call logs.
- Support technical support documentation and customer inquiry tracking.
- Build strong relationships with customers by providing timely and effective solutions.
- Maintain current knowledge of company products and services.
Required Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Strong organizational and multitasking skills.
- Ability to remain professional and positive when handling customer concerns.
- Proficiency with computers and standard office software.
- Ability to quickly learn new systems and technologies.
Preferred Qualities
- Friendly and approachable personality.
- Strong attention to detail.
- Self-motivated and dependable.
- Ability to work independently and as part of a team.
- Problem-solving mindset with a commitment to customer satisfaction.
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
