Job Description
Bilingual Customer Service Agent (EN/FR) – Remote
Salary: $19.31/hour
Type: part-time – Permanent
Location: Remote, anywhere in Canada
Schedule: 20 to 35 hours/week, including weekends
After training is completed, students may reduce their hours to as low as 15 hours/week if needed.
About Us
At i24 Call Management Solutions, we are a shared call center providing 24/7/365 service to businesses across Canada.
We serve a wide range of industries, including:
- Healthcare professionals
- Property management
- Essential services
- Service-based businesses
- Professional offices
Our role is to act as a bridge between callers and our clients by following their procedures and scripts, and accurately relaying information.
✔ No sales
✔ No outbound calls
✔ Detailed scripts provided for each client
✔ Structured, professional, and human-centered service
What You’ll Do
As a bilingual customer service agent, you will:
- Answer incoming calls by following client-specific scripts and protocols
- Provide professional, empathetic, and clear service in English
- Act as an intermediary by relaying messages and key information to clients
- Write clear, structured, and accurate call notes
- Handle a variety of situations: emergencies, maintenance calls, professional follow-ups, specific instructions, etc.
- Apply prioritization rules and respect urgency levels
- Collaborate with a remote team across Canada
Training
We offer a fully remote, 4-week training program via Zoom, covering:
- System usage
- Script handling
- Call prioritization
- Emergency and non-emergency procedures
- Communication best practices
Training schedules can be adapted for students.
After training, student employees may reduce their hours to as little as 15 hours/week.
Required English Level
An advanced level of English (spoken and written) is required to:
- Follow scripts and instructions often written in English
- Communicate clearly with English-speaking callers
- Write messages and follow-ups for English-speaking clients
- Understand complex calls (emergencies, technical instructions, medical or maintenance information)
- Interact with contacts across Canada
What We OfferCompensation
- $19.31/hour
- Regular feedback and evaluations
- Performance recognition and growth opportunities
Benefits
- Paid vacation and sick days
- Comprehensive group insurance (medical, dental, vision, life, disability)
- Employee Assistance Program (EAP)
- Wellness program
- Virtual social activities
- Casual work environment
- Stable, professional, and human-focused workplace
Professional Development
- External training through:
- CAMX – Canadian Call Management Association
- ATSI – Association of TeleServices International
- Ongoing coaching and skills development
Remote Work – Equipment & Requirements
Equipment is provided after the probation period.
You must have:
- Wired (Ethernet) internet connection of 50 Mbps+
- PC / Laptop (Mac and Chromebook not supported)
- Headset and webcam
- Quiet workspace
Schedule
Our call center operates 24/7.
- Shifts between 6 a.m. and midnight (depending on needs)
- Rotating weekends or every other weekend
Not available:
- Monday to Friday, 9 a.m. to 5 p.m. only
- Only shifts after 5 p.m.
We aim to balance your preferences with operational needs.
Why Join i24
- Warm, collaborative, Canada-wide team
- Structured, stable work without sales pressure
- Wide variety of calls and scenarios
- Company focused on respect, quality, and people
- Opportunity to grow in a professional remote environment
Ready to join us?
Apply today and help deliver exceptional service to i24 clients!
Pay: From $19.31 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home
Work Location: Remote
