Responsibilities:
The Bilingual Customer Service Representative will be providing product and service information and to resolve immediate product and service problems. Process orders in a timely matter to keep up with customer’s demand.
- Provide exceptional inbound/outbound customer service to callers in a professional, efficient and courteous manner
- Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner
- Effectively manage multiple accounts and provides customer support via email and telephone
- Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
- Processes orders in the company ERP system
- Build sustainable relationships of trust through open and interactive communication
- Collaborate with various departments to ensure customer satisfaction and maximize productivity
- Other work as assigned by Customer Service Manager
Shift:
- Onsite : Markham, ON
- Monday - Friday (9:00 am - 5:30 pm)
Requirements:
- 5+ years of work experience in a customer service-oriented role
- Bilingualism (English and French) is required. Candidate must possess excellent written and oral communication in English & French.
- Education: Post-secondary education is an asset
- Experience using an ERP System is an asset
- Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone and in person
- Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
- Thrive in a fast-paced start-up environment. Naturally curious; you love learning and improving yourself
- Proactive problem solving and situational analysis
- Extremely punctual, reliable, and organized
- Ability to multi-task, prioritize, and manage time effectively
Benefits:
- Group Benefits Program
- Extended health care
- Vision care
- Dental care
- Competitive compensation package
- Business Casual dress code
- On-site parking
- Ongoing learning and development opportunities
- Amazing Work Environment
Thank you for your applications, only qualified applicants will be contacted.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
