About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.
About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.
About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.
About the Program: The Red Maple Residence (RMSR) is a highly specialized transitional reintegrative housing program supporting individuals with developmental disabilities and complex needs, including dual diagnosis, concurrent disorders, and significant behavioural challenges, who are transitioning from provincial correctional facilities and institutional settings back into the community.
About the role: We are seeking a highly experienced and resilient Coordinator, Reintegrative Housing who is energized by complexity and motivated to lead the continued evolution of this unique program. This role will provide leadership, stability, and direction within a dynamic, cross-sector environment, working collaboratively to further define and strengthen the program model at the intersection of reintegration, treatment, and developmental services.
The Coordinator, Reintegrative Housing at RMSR will play a critical role in advancing program development, strengthening team performance, and navigating the balance between reintegration and treatment-oriented supports.
As the successful candidate, you have:
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Degree or Diploma in Developmental Services, Human Services, Psychology, or related field
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Minimum 7+ years of leadership experience in the developmental services sector
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Minimum 7+ years of experience managing an intensive support residence within the developmental services field
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10+ years of demonstrated experience supporting individuals with complex needs, behavioural challenges, mental health issues, and dual diagnosis
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Strong working knowledge of SSPSIPDDA, including intrusive measures, rights restrictions, and Quality Assurance Measures (QAM)
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Familiarity with cross-ministry environments and multi-funder accountability frameworks
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Experience with behavioural intervention strategies and best practices
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Additional Requirements
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Ability to participate in on-call rotation
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Valid Ontario Driver’s License
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First Aid, CPR, and CPI certification (or willingness to obtain)
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Ability to meet physical requirements of the role
You’ll also be prepared to perform the key responsibilities
Program Leadership & Operations
Provide day-to-day leadership of a specialized residential program supporting individuals with high-acuity needs
Ensure safe, consistent, and effective program operations aligned with organizational and individual outcomes
Establish clear expectations, accountability, and structure across the team
Lead and support staff through ongoing program evolution and change
Team Leadership & Development
Lead, coach, and support a multidisciplinary team including Direct Support Professionals and Team Leads
Foster a culture of accountability, transparency, and continuous improvement
Support recruitment, onboarding, performance management, and staff retention
Build team capacity to support individuals with complex behavioural and clinical needs
Clinical & Behavioural Oversight
Provide oversight of Individual Support Plans and Behaviour Support Plans, ensuring alignment with best practices and positive outcomes
Work collaboratively with clinical partners (including ROH) to support treatment-informed approaches
Ensure staff are equipped to implement behavioural strategies safely and effectively
Risk Management & Crisis Leadership
Provide leadership in high-risk and crisis situations, ensuring appropriate response, documentation, and follow-up
Identify, assess, and mitigate operational and clinical risks
Support staff in navigating complex, high-pressure situations with professionalism and care
Compliance & Quality Assurance
Ensure compliance with SSPSIPDDA, Ministry requirements, health regulations, and organizational policies
Oversee incident management, reporting, and follow-up
Support continuous improvement through quality assurance and performance monitoring
Ensure staff training and competency requirements are met
Financial & Administrative Oversight
Manage program budget, monitor expenditures, and identify risks or variances
Ensure accurate and timely completion of reporting and administrative requirements
Support efficient allocation of resources aligned with program needs
Stakeholder & System Navigation
Work within a multi-ministry and multi-sector environment, including corrections, health, and developmental services
Build and maintain effective relationships with clinical partners, funders, and community stakeholders
Support alignment between program operations and broader system expectations
You’re a fit with our organizational culture, if you mirror our values in the way you work:
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You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.
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Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
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Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
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You work in a way that helps employees and clients live their strengths and reach their potential
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Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.
You’re a fit with our organizational culture if you believe:
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In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.
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In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
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That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
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In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
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In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.
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