Field Assistant – Franchise Operations (Family Pizza)
Based in Saskatoon, SK
About Family Pizza
Family Pizza has been proudly serving communities since 1987. What started small has grown into 30 plus locations across Western Canada.
We are a family run business and we still operate that way today. We are a small but strong team that takes pride in what we do and how we do it.
We are known for our 2 for 1 pizza and pasta, strong value, and a menu with something for everyone. We focus on consistency, quality, and delivering the same great experience every time you order.
Position Overview
The Field Assistant supports and oversees multiple Family Pizza locations. You are the link between head office and the stores. You help franchisees run better operations, grow sales, and keep standards where they need to be.
This role is based in Saskatoon and involves regular travel to surrounding locations.
This is a hands on role. You are in stores, on the road, and in the middle of the action.
Training & Development
This role includes an extensive training period. You will spend a minimum of one year learning how Family Pizza operates across all areas of the business.
You will be trained in store at every level. This includes working through all positions so you fully understand how our kitchens, service, and systems operate day to day.
You will learn:
- Our standards, recipes, and procedures
- Best practices across operations, staffing, and customer service
- How to identify issues and fix them properly
- How each role in the store contributes to overall performance
This is hands on training. You are expected to be in the kitchen, on the floor, and involved in real operations.
By the end of the training period, you should be confident running a store, supporting a franchisee, and upholding Family Pizza standards across multiple locations.
What You’ll Be Doing
Supporting Franchisees & Store Operations
- Build strong working relationships with franchisees
- Coach on day to day operations, staffing, food quality, and customer service
- Help improve sales and control costs like food and labour
- Step in and help fix issues when they arise
Store Visits & Standards
- Visit stores regularly and check:
- Food quality and consistency
- Cleanliness and organization
- Customer experience
- Make sure recipes and procedures are followed
- Call things out when needed and make sure they get fixed
Sales & Performance
- Monitor sales, food cost, labour, and delivery times
- Identify underperforming stores and work with them to improve
- Support promotions and ensure they are properly executed
POS Systems & Delivery Platforms (SpeedLine)
- Ensure stores are using SpeedLine correctly
- Support menu setup, pricing, and promotions across systems
- Maintain consistency between POS and online platforms
- Work with SkipTheDishes and Uber Eats
- Ensure menus, pricing, and promotions are accurate
- Help stores execute promotions like BOGO offers
- Troubleshoot issues with:
- POS and online ordering
- Delivery tablets and integrations
- Order flow and store availability
- Use reporting tools to track performance and identify issues
- Help stores maximize visibility through ads and platform tools
New Store Openings
- Support new locations through setup and opening
- Ensure POS, staffing, and operations are ready
- Be on site during opening to support the team
- Help new owners get established and confident
Food Safety & Compliance (Canada)
- Ensure stores are always inspection ready
- Maintain proper:
- Food storage and labelling
- Temperature control
- Cleanliness and sanitation
- No expired product. No cutting corners
- Follow Canadian Food Inspection Agency guidelines
- Work with local health authorities
- Identify risks early and address them immediately
- Ensure every store meets brand and regulatory standards
Certifications
- Valid Canadian Food Handler Certification required (FoodSafe Level 1, ServSafe or equivalent)
- Strong understanding of safe food handling, temperature control, and cross contamination prevention
- WHMIS certification required
What We’re Looking For
- Experience in multi unit restaurant or franchise operations
- Strong understanding of day to day store operations
- Strong communication skills. You will be representing the brand, training teams, and working closely with franchisees
- Confident giving direction and having clear conversations
- Hands on mindset and willing to jump in when needed
- Problem solver who takes action
- Able to manage multiple locations effectively
- Valid driver’s licence required
- Comfortable with regular travel
What Success Looks Like
- Stores are clean, consistent, and running properly
- Franchisees feel supported and expectations are clear
- Sales are improving
- Issues are addressed quickly and do not linger
The Reality
You are not behind a desk. You are on the road, in stores, and in the middle of operations. Some days are smooth. Some are not.
You help people. You fix problems. You keep standards where they need to be.
And when it is done right, it shows across every store.
How to Apply
Please send your resume to [email protected]
Only candidates selected for the next step will be contacted.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Company car
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
Work Location: In person
