*Full Time* Security Team Lead - Edmonton City Centre
Job Duties:
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Deliver a high level of customer service to clients, visitors, and staff in a challenging and dynamic environment
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Monitor site visitors, CCTV cameras, access control systems, and alarms to ensure safety and compliance with site policies
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Respond professionally and effectively to emergencies including alarms, medical incidents, fires, and other urgent situations
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Lead and supervise security officers on site in the absence of the Site Supervisor
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Act as the main conduit of information between ECC management and the security team
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Prevent theft, violence, and rule infractions through proactive presence and visibility
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Prepare detailed, professional incident reports and maintain accurate daily logs
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Keep the Site Supervisor fully updated on all major incidents and site matters
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Effectively de-escalate tense situations using strong verbal communication skills
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Conduct arrests when required and in accordance with legal guidelines
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Support the training, mentoring, and development of new and existing security officers
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Perform site patrols, access control, and enforcement of security procedures
Requirements:
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Valid Alberta Security Guard License (or equivalent) is strongly preferred
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Minimum 1–2 years of security experience (leadership or supervisory experience is a strong asset)
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Currently enrolled in or completed studies in Law Enforcement, Police Foundations, Criminal Justice, or a related field is highly desirable
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Flexible availability including days, evenings, nights, and weekends
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Clean criminal record (vulnerable sector check may be required)
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Excellent verbal and written communication skills with strong computer proficiency
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Ability to speak, read, and write English fluently
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Reliable transportation and willingness to travel to the site
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Professional appearance and strong leadership presence
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Ability to remain calm and make sound decisions under pressure
