Automotive Service BDC & Appointment Coordinator
Location: Gus Brown Buick GMC
Position: Full-Time; Monday to Friday; 8-5
About the Role
We're looking for an exceptional person to become the first point of contact for our Service Department. This role is much more than answering phones and booking appointments—it's about creating an outstanding customer experience from the very first interaction.
The ideal candidate is naturally kind, patient, organized, and dependable. They enjoy helping people, thrive in a fast-paced environment, and can confidently juggle multiple tasks without letting anything fall through the cracks.
If you're someone who takes pride in being efficient, enjoys technology, communicates professionally, and genuinely cares about delivering excellent customer service, we'd love to meet you.
What You'll Do
- Answer incoming phone calls promptly and professionally.
- Schedule service appointments efficiently while maximizing shop capacity.
- Respond to customer inquiries by phone, email, and text.
- Coordinate appointment availability with advisors and technicians.
- Follow up with customers regarding upcoming appointments and declined services.
- Monitor online appointment requests and ensure timely responses.
- Assist with customer retention campaigns and outbound service reminders.
- Maintain accurate customer and vehicle records.
- Support the Service Advisors with administrative tasks as needed.
- Help ensure every customer interaction is friendly, professional, and exceeds expectations.
We're Looking For Someone Who Is:
- Exceptionally kind, friendly, and patient.
- A confident communicator with outstanding phone etiquette.
- Highly organized and detail-oriented.
- Reliable and accountable—you do what you say you're going to do.
- Able to prioritize multiple tasks in a busy environment.
- Comfortable learning new software and computer systems quickly.
- Efficient without sacrificing accuracy.
- Professional under pressure.
- A team player who enjoys supporting others.
- Self-motivated and able to work independently.
- Positive, coachable, and eager to learn.
Preferred Qualifications
- Previous customer service experience.
- Experience in an automotive dealership is considered an asset but is not required.
- Experience with appointment scheduling, CRM software, or dealership management systems is an asset.
- Strong computer skills, including Microsoft Office and the ability to quickly learn new software.
What Success Looks Like
The right person will:
- Make every customer feel welcomed and valued.
- Keep the appointment schedule organized and running smoothly.
- Communicate clearly and consistently with customers and the service team.
- Be someone the department can rely on every single day.
- Take ownership of their responsibilities and continuously look for ways to improve processes.
What We Offer
- Competitive compensation.
- Health and dental benefits.
- Ongoing training and development.
- A supportive team environment.
- Opportunities for growth within our dealership.
If you're the type of person who enjoys helping others, loves staying organized, and takes pride in providing exceptional customer service, we'd love to hear from you.
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
