Are you passionate about aesthetics, patient care, and creating exceptional experiences?
Skin Focus MD is seeking a full-time Patient Experience & Sales Coordinator to become an integral part of our growing medical aesthetics team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships with patients, and is passionate about delivering an exceptional experience from the very first interaction through treatment and beyond.
This is much more than a reception position—you will be a patient advocate, treatment coordinator, and sales professional who helps guide patients throughout their aesthetic journey while ensuring every patient feels informed, supported, and cared for.
What You'll Do
- Welcome patients and create an outstanding first impression.
- Meet with patients before they see the physician to answer general questions, educate them on treatments, and help them feel comfortable.
- Guide patients through treatment recommendations and available packages or membership options.
- Follow up promptly with new inquiries, consultations, and existing patients.
- Build strong relationships with patients and maintain regular communication throughout their treatment journey.
- Ensure patients receive exceptional care before, during, and after their treatments.
- Coordinate appointments to maximize clinic efficiency and optimize patient flow.
- Help reduce missed appointments through proactive communication and follow-up.
- Support clinic marketing initiatives, promotions, social media campaigns, and patient events.
- Educate patients about our treatments, skincare products, and wellness services.
- Identify opportunities to recommend additional treatments and products that align with each patient's goals.
- Monitor patient satisfaction and help create an exceptional five-star experience.
We're Looking For Someone Who
- Has outstanding communication and interpersonal skills.
- Loves connecting with people and building lasting relationships.
- Is confident discussing aesthetic treatments and skincare.
- Has strong sales abilities without being pushy.
- Is highly organized and detail-oriented.
- Takes initiative and enjoys solving problems.
- Works well independently and as part of a collaborative team.
- Is professional, polished, and compassionate.
Preferred Qualifications
- Previous experience in a medical aesthetics clinic, cosmetic dermatology, plastic surgery, medical spa, or related aesthetic field is strongly preferred.
- Experience in patient coordination, sales, customer service, or treatment consulting.
- Medical office experience is an asset.
- Background as a medical office assistant, nurse, physician assistant, aesthetician, cosmetic consultant, or other healthcare professional is considered an asset.
- Experience with electronic medical records and appointment scheduling is beneficial.
What We Offer
- Opportunity to work alongside an experienced physician in a growing medical aesthetics practice.
- Ongoing education on the latest aesthetic treatments and technologies.
- Supportive and collaborative team environment.
- Competitive compensation with opportunities for performance-based bonuses.
- Employee discounts on treatments and skincare products.
- Opportunities for career growth and professional development.
If you are passionate about aesthetics, love helping people feel their best, and enjoy combining exceptional patient care with sales and relationship building, we'd love to hear from you.
Pay: $25.00-$45.00 per hour
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Work Location: In person
