Parkview BMW has an exciting career opportunity for a Call Centre Representative/BDC Coordinator who enjoys working together as a team in a positive and supportive environment.
Qualifications:
- Previous call-centre experience required
- Previous BDC Coordinator experience within the auto industry preferred
- Strong phone contact handling and active listening skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent customer service and communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Post-Secondary certificate/degree
- Reynolds & Reynolds, and ISPA-Next are an asset
Responsibilities:
- Manage and schedule appointments for clients
- Effectively handle large amounts of incoming and outgoing calls
- Identify and assess clients’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the proper resources
- Meet call handling quotas
- Follow communication procedures, guidelines and policies
Job Type: Full-time
Pay: $17.60 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
Work Location: In person
